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Healthcare is devolved. Each UK nation has its own NHS structure, performance publications, complaints process and inspection arrangements.
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Direct routes to NHS or established support relevant to this guide.
Choose a UK health system
Healthcare is devolved. Each UK nation has its own NHS structure, performance publications, complaints process and inspection arrangements.
NHS England
Integrated Care Boards, NHS trusts and foundation trusts, CQC inspections and national performance data.
NHS Scotland
Territorial and national health boards, Healthcare Improvement Scotland and Public Health Scotland data.
NHS Wales
Local health boards, NHS trusts, Healthcare Inspectorate Wales and Welsh Government performance data.
Health and Social Care NI
Health and Social Care trusts, Department of Health oversight and Northern Ireland waiting-time statistics.
England Integrated Care Board directory
Search all 36 current ICBs. Each entry links to its official website and focused searches for board members, budgets, meetings, complaints, FOI and annual reports.
NHS trusts and provider transparency
Use the official directories below to find acute, mental health, community, specialist and ambulance trusts, then check inspections, finances and complaints.
NHS England provider directory
Current directory of NHS trusts and foundation trusts with corporate publications and contact details.
CQC hospital finder
Search inspection reports, ratings and quality information for hospitals and providers in England.
Scotland health boards
Find Scotland's territorial and national NHS boards.
Wales organisations
Find Welsh health boards, NHS trusts and national organisations.
Northern Ireland trusts
Access the five regional HSC trusts and Northern Ireland Ambulance Service.
Care service search
Search CQC ratings across hospitals, GPs, dentists, care homes and other registered services.
Waiting lists and performance
Waiting-list figures are not directly comparable across the four nations because definitions, targets and reporting systems differ.
| Nation | Official waiting-list source | Key areas |
|---|---|---|
| England | Referral to Treatment statistics | Elective pathways, 18-week performance, long waits and provider data |
| Scotland | Public Health Scotland waiting times | Outpatients, inpatients, day cases and diagnostic waits |
| Wales | NHS activity and performance | Referral-to-treatment pathways, diagnostics, cancer and emergency care |
| Northern Ireland | Hospital waiting-time statistics | Outpatient, inpatient, diagnostic and emergency performance |
Budgets, accounts and public spending
NHS England annual reports
Annual reports, accounts, spending and governance publications.
Department of Health accounts
Departmental spending, health-group accounts and parliamentary accountability.
National Audit Office
Independent reports on NHS finances, productivity and value for money.
Trust and ICB accounts
Use each provider or ICB website to locate annual reports, accounts, board papers and expenditure publications.
Complaints and accountability
Complain to the NHS
Official NHS guidance on making a complaint about NHS services in England.
Parliamentary and Health Service Ombudsman
Final-stage complaints about NHS organisations in England where local resolution has not worked.
Patient Advice and Liaison Service
Find local PALS support for concerns, information and early resolution.
CQC: tell us about care
Share concerns or experiences to inform regulation and inspection.
NHS transparency checklist
Every NHS body should make these records easy for the public to find and understand.
Independent public-information resource
Right First Time UK is independent and is not operated by, affiliated with or endorsed by the NHS, any health board, ICB, trust, inspectorate or government department. This hub signposts official information and accountability routes.
NHS structures, leadership, waiting-list figures and website addresses change. Verify important information through the linked official source. This page is not medical advice. For urgent medical help use NHS 111, and in a life-threatening emergency call 999.