Website Policies, Legal Notice & Governance Framework
Last Updated: 9 June 2026
Last Reviewed: 9 June 2026
Next Review Date: June 2027
Website: Right First Time UK
Contact Email: dan@rightfirsttimeuk.com
1. Introduction
Welcome to Right First Time UK.
Right First Time UK is an independent voluntary organisation and campaign platform operating for public benefit and dedicated to promoting fairness, accountability, safeguarding, transparency, reforms and
improvement across public services within the United Kingdom.
This document sets out the policies, standards, legal notices, governance principles, website terms,
safeguarding commitments, and data protection obligations governing the use of this website and
engagement with our organisation.
By accessing or using this website, you agree to comply with the policies and terms outlined below.
### Organisational Status
#### Transparency and Independence Statement
Right First Time UK operates independently of government, political parties, regulators, service providers, and commercial interests unless expressly disclosed.
Where partnerships, funding arrangements, sponsorships, or affiliations exist, we aim to act transparently and manage any actual or potential conflicts of interest appropriately.
Right First Time UK is an independent voluntary organisation operating for public benefit.
The organisation seeks to promote awareness, accountability, safeguarding, transparency, reforms and
constructive improvement across public services.
Nothing within this website should be interpreted as indicating that Right First Time UK is a public
authority, regulator, inspectorate, government body, or provider of statutory services.
2. Legal Notice
This website and its content are owned and operated by Right First Time UK.
All content, branding, campaign materials, graphics, written content, reports, documents, logos, and
media remain the intellectual property of Right First Time UK unless otherwise stated.
Unauthorised reproduction, distribution, or misuse of materials may result in legal action.
This website operates under the laws of England and Wales.
3. Terms and Conditions
By using this website, you agree:
not to misuse the website
not to submit false or malicious information
not to upload abusive, unlawful, defamatory, threatening, discriminatory, or harmful material
not to attempt unauthorised access to systems or data
not to impersonate others
not to interfere with safeguarding investigations or complaints processes
Right First Time UK reserves the right to:
remove content
suspend access
refuse services
report unlawful behaviour to authorities
without prior notice where necessary.
4. Privacy Policy & GDPR/Data Protection Policy
### Data Controller & Organisational Status
Right First Time UK is an independent, unincorporated voluntary organisation operating within the United Kingdom for public benefit and public interest purposes.
Right First Time UK is not currently a registered charity, company, community interest company (CIC), public authority, regulator, or statutory body unless and until such status is formally obtained.
### Data Controller
For the purposes of applicable data protection legislation, Right First Time UK acts as the data controller for personal information collected through this website and associated organisational activities.
Email: dan@rightfirsttimeuk.com
We are committed to protecting personal information in accordance with:
UK GDPR
Data Protection Act 2018
applicable UK privacy laws
Information We May Collect
We may collect:
names
email addresses
telephone numbers
postcodes
submitted forms
complaints information
volunteer applications
safeguarding reports
petition submissions
correspondence records
International Privacy Rights
Right First Time UK is committed to protecting the privacy rights of all visitors to our website. Depending on your location, you may have certain rights under applicable data protection laws, including the UK General Data Protection Regulation (UK GDPR), the European Union General Data Protection Regulation (EU GDPR), and the California Consumer Privacy Act as amended by the California Privacy Rights Act (CPRA).
These rights may include:
The right to access the personal information we hold about you.
The right to request correction of inaccurate or incomplete personal information.
The right to request deletion of your personal information, subject to legal or legitimate business requirements.
The right to object to or restrict certain types of data processing.
The right to request a copy of your personal information in a portable format where applicable.
The right to withdraw consent where processing is based on consent.
The right to lodge a complaint with a relevant data protection authority.
If you wish to exercise any of these rights, please contact us using the details provided in this Privacy Policy. We will respond to requests in accordance with applicable data protection laws.
Residents of California may have additional rights regarding the collection, use, and disclosure of their personal information under California law. We do not sell personal information and will not discriminate against individuals for exercising their privacy rights.
Why We Collect Data
We collect information to:
respond to enquiries
manage campaigns
process complaints
manage safeguarding concerns
coordinate volunteers
improve services
comply with legal obligations
Lawful Bases for Processing Personal Information
We process personal information under one or more of the following lawful bases:
Consent – where individuals voluntarily provide information, subscribe to updates, sign petitions, or opt into communications.
Legal Obligation – where processing is required by law or regulatory requirements.
Vital Interests – where processing is necessary to protect an individual from serious harm or safeguarding risks.
Legitimate Interests – to respond to enquiries, manage campaigns, process complaints, coordinate
volunteers, improve services, operate the organisation effectively, and pursue our aims of promoting
accountability, safeguarding, transparency, public awareness, education, campaigning, and service
improvement.
Special Category Data and Safeguarding Information
In certain circumstances, individuals may voluntarily provide information that is classified as special
category personal data under UK GDPR.
This may include information relating to:
physical or mental health
disability
racial or ethnic origin
religious or philosophical beliefs
sexual orientation
safeguarding concerns
experiences of abuse, neglect, discrimination, or public service failures
Such information is only collected where necessary and relevant to the purpose for which it is provided.
Right First Time UK processes special category data only where a lawful basis and an appropriate
condition for processing under applicable data protection legislation applies, including where:
explicit consent has been provided;
processing is necessary for safeguarding purposes;
processing is necessary to protect an individual's vital interests;
processing is necessary for the establishment, exercise, or defence of legal claims; or
processing is undertaken where permitted by applicable data protection legislation, including for safeguarding or other substantial public interest purposes recognised by law.
Access to special category information is restricted to those who require access for legitimate organisational, safeguarding, legal, or administrative purposes.
We take reasonable and proportionate measures to protect sensitive information from unauthorised access, disclosure, alteration, or loss.
Special Category Personal Data
Due to the nature of the information and support provided by Right First Time UK, individuals who contact us, submit enquiries, share their stories, request support, or engage with our services may choose to provide information that is considered sensitive personal data under data protection law. This may include information relating to physical or mental health, disabilities, safeguarding concerns, domestic abuse, family court matters, vulnerable adults, children, or other personal circumstances.
We only collect and process this information where it is necessary to provide support, respond to enquiries, consider requests for assistance, safeguard individuals where appropriate, fulfil our legal obligations, or where you have chosen to provide the information to us.
Access to sensitive personal data is restricted to authorised members, volunteers, or representatives of Right First Time UK who require access in order to carry out their duties. Information will not be shared with third parties unless required by law, necessary for safeguarding purposes, or with your consent.
We retain personal information only for as long as necessary to fulfil the purpose for which it was collected, meet legal or safeguarding obligations, resolve disputes, or maintain appropriate records. Where information is no longer required, it will be securely deleted or anonymised.
You have the right to request access to the personal information we hold about you, request corrections, request deletion of your information where applicable, object to certain processing activities, and exercise other rights available under applicable data protection laws. Requests can be made using the contact details provided in this Privacy Policy.
If you believe your information has been handled incorrectly, you also have the right to lodge a complaint with the Information Commissioner's Office (ICO) or your local data protection authority.
Children's Information Section
Children's Information
We do not knowingly collect personal information directly from children without an appropriate legal basis, safeguarding justification, or necessary consent where required.
Where information relating to children is received, it will be processed in accordance with applicable safeguarding and data protection obligations.
We do not knowingly collect personal information from children under 13 without appropriate parental or guardian involvement.
Data Protection Principles
We commit to:
lawful and fair processing
minimal data collection
secure storage
limited retention
confidentiality
transparency
We do not sell personal information.
Data Retention Period
Contact form submissions are retained for up to 12 months
unless required longer for safeguarding, legal, or administrative purposes.
Your Rights
Under UK GDPR you have the right to:
access your data
correct inaccurate information
request deletion
restrict processing
object to processing
request portability of data
Requests can be sent to:
Data Controller
enquiries may be directed to:
Email: dan@rightfirsttimeuk.com
### Information Commissioner's Office (ICO)
Individuals who believe their personal information has not been handled appropriately may contact us first so we can attempt to resolve concerns.
You also have the right to lodge a complaint with the Information Commissioner's Office (ICO), the UK's independent authority for data protection matters.
Website: https://ico.org.uk
### Privacy Enquiries
Privacy enquiries may be directed to:
Email: dan@rightfirsttimeuk.com
We may update our organisational structure in future, including registration as a company, charitable
organisation, community interest company, or other legal entity. This policy will be updated
accordingly.
5. Cookie Policy
This website may use limited cookies for:
website functionality
security
performance monitoring
accessibility preferences
We do not knowingly use intrusive tracking technologies.
Users may disable cookies through browser settings.
Some website functions may be affected if cookies are disabled.
Cookie Information
This website may use essential cookies necessary for the operation, security, accessibility, and
functionality of the website.
Where analytics or non-essential cookies are used, consent will be requested where required by
applicable law.
Users may manage cookie preferences through their browser settings and any cookie preference tools provided on this website.
6. Analytics Policy
We may use privacy-focused analytics tools to understand:
visitor numbers
website performance
public engagement
accessibility improvements
Analytics are used solely for organisational improvement and public interest purposes.
We do not sell analytics data or use invasive profiling systems.
7. External Links Disclaimer
This website may contain links to third-party websites, organisations, or resources.
Right First Time UK is not responsible for the content, availability, privacy practices, security, or accuracy of external websites and accepts no responsibility for any loss arising from their use.
8. Disclaimer Policy
Right First Time UK does not provide:
legal advice
medical advice
financial advice
regulated professional services
Users should seek qualified professional advice where appropriate.
We make reasonable efforts to ensure accuracy but cannot guarantee all information remains current or error-free.
9. Limitation of Liability
To the fullest extent permitted by law, Right First Time UK excludes liability for any direct, indirect, incidental, consequential, or special loss arising from reliance upon information published on this website.
Nothing within this policy excludes liability where exclusion would be unlawful.
The information on this website is provided for general information and public interest purposes only.
10. Safeguarding Policy
Right First Time UK is committed to safeguarding:
children
young people
vulnerable adults
individuals affected by abuse, trauma, mental health issues, or public service failures
We maintain a zero-tolerance approach to:
abuse
exploitation
harassment
discrimination
neglect
Safeguarding concerns may be reported to relevant authorities where necessary.
All volunteers, trustees, and representatives are expected to:
behave responsibly
maintain confidentiality
follow safeguarding procedures
report concerns appropriately
Emergency situations should always be reported directly to emergency services or safeguarding
authorities.
Safeguarding Referrals
Where safeguarding concerns indicate a risk of significant harm, criminal conduct, abuse, exploitation, neglect, or immediate danger, Right First Time UK may share relevant information with police, local
authorities, safeguarding agencies, emergency services, or other appropriate authorities.
How We Handle Safeguarding Disclosures" Section
Important Notice
Right First Time UK is not an emergency service and cannot provide crisis intervention.
If someone is at immediate risk of harm, abuse, neglect or danger, emergency services (999) or the
appropriate safeguarding authority should be contacted immediately.
Information submitted through this website may not be monitored continuously.
11. Complaints Policy
We aim to operate fairly, transparently, and respectfully.
Complaints may relate to:
website content
volunteer conduct
safeguarding concerns
campaign activity
organisational decisions
communications
Complaints should be submitted in writing to:
dan@rightfirsttimeuk.com
We aim to:
acknowledge complaints promptly
investigate fairly
respond proportionately
maintain confidentiality where appropriate
Abusive or malicious complaints may not be processed.
Complaints Procedure Timescales
We aim to:
Acknowledge complaints within 5 working days.
Investigate complaints fairly and proportionately.
Provide a substantive response within 20 working days where reasonably possible.
Complex complaints may require additional time, in which case updates will be provided.
12. Volunteer Policy
Volunteers are essential to the work of Right First Time UK.
We are committed to:
equality of opportunity
respectful treatment
appropriate safeguarding
safe working practices
reasonable support
Volunteers must:
act professionally
maintain confidentiality
avoid conflicts of interest
follow safeguarding standards
avoid bringing the organisation into disrepute
Volunteer roles may be withdrawn where conduct standards are breached.
13. Conflict of Interest Policy
Trustees, volunteers, representatives, and contributors must declare any actual or potential conflicts of
interest.
This includes:
financial interests
political interests
personal relationships
organisational affiliations
Where conflicts arise:
transparency must be maintained
decisions may require independent review
affected individuals may be excluded from decision-making
14. Fundraising Policy
Right First Time UK is committed to ethical fundraising practices.
We aim to ensure fundraising is:
lawful
transparent
respectful
proportionate
accountable
We do not knowingly engage in misleading fundraising methods.
Fundraising activities must not:
exploit vulnerable individuals
apply improper pressure
misrepresent organisational purposes
15. Donation Transparency Policy
We are committed to financial transparency.
Donations may be used for:
campaign activity
operational costs
safeguarding systems
awareness campaigns
website operation
educational materials
volunteer support
governance costs
We aim to:
maintain accurate financial records
use funds responsibly
avoid misuse of donations
comply with applicable financial obligations
Donation Refunds
Donation refund requests may be considered on a case-by-case basis.
Requests should be submitted in writing to:
dan@rightfirsttimeuk.com
Refund decisions will take account of payment processing costs, administrative costs, and the
circumstances of the request.
16. Generated Image Usage Policy
Some graphics, campaign images, illustrations, and media used by Right First Time UK may be created or enhanced using artificial intelligence (AI) technologies.
These images are used for:
awareness campaigns
symbolic illustration
educational purposes
public engagement
AI-generated imagery is not intended to:
misrepresent real events
falsely identify individuals
deceive the public
Rights to generated content remain subject to applicable platform and intellectual property rules.
17. Accessibility Statement
Right First Time UK is committed to making its website accessible and inclusive.
We aim to:
improve readability
support screen readers
maintain mobile accessibility
improve navigation
use accessible colour contrast
provide clear language where possible
We continue working to improve accessibility standards across the site.
Accessibility feedback may be sent to:
dan@rightfirsttimeuk.com
18. Equality & Diversity Policy
We oppose discrimination of any kind.
We are committed to equality regardless of:
sex
gender identity
disability
race
ethnicity
religion
sexual orientation
age
family status
socioeconomic background
We aim to create a respectful and inclusive environment for all.
19. Modern Slavery Statement
Right First Time UK opposes:
modern slavery
forced labour
human trafficking
exploitation
We aim to act ethically and responsibly in our activities and relationships.
We expect volunteers, partners, and contributors to uphold similar standards.
20. Acceptable Use Policy
Users must not:
post abusive content
harass others
submit unlawful material
spread misinformation intentionally
upload harmful software
interfere with website functionality
We reserve the right to remove material or restrict access where misuse occurs.
21. Media & Press Policy
Media enquiries should be directed to:
dan@rightfirsttimeuk.com
Right First Time UK reserves the right to:
approve official statements
protect confidential information
refuse publication requests
correct inaccurate reporting
Public statements made by volunteers or supporters do not necessarily represent official organisational positions.
22. Community Standards Policy
We encourage respectful discussion and public engagement.
We do not tolerate:
threats
intimidation
hate speech
harassment
discrimination
victim blaming
abuse toward service users or volunteers
We aim to maintain a safe and constructive environment for everyone engaging with the organisation.
23. Copyright Notice
Unless otherwise stated, all content published on this website remains the intellectual property of Right First Time UK.
Material may be viewed, downloaded, or printed for personal, educational, research, or non-commercial purposes.
No content may be reproduced, modified, distributed, sold, or commercially exploited without prior written permission.
24. Changes to These Policies
These policies may be updated periodically.
Updated versions will be published on this website with revised dates.
Continued use of the website constitutes acceptance of updated terms.
25. Contact Information & Charity and Regulatory Status
For the purposes of applicable data protection legislation, Right First Time UK acts as the data controller for personal information collected through this website and associated organisational activities.
Right First Time UK does not claim charitable status, regulatory authority, governmental powers, or
statutory enforcement functions.
Any future registration as a charity, company, community interest company (CIC), or other legal entity will be publicly disclosed and reflected within these policies.
26. Create an Impact Page
Our Impact
We are committed to promoting accountability, safeguarding awareness, transparency, public service
improvement and reforms
As the organisation grows, this page will provide updates on:
Campaign activity
Awareness initiatives
Public engagement
Resources published
Partnerships developed
Improvements achieved
Community feedback
We believe transparency includes being open about our progress and areas for development.
27. Governance & Transparency
Right First Time UK is committed to operating transparently, responsibly and in the public interest.
We believe organisations that promote accountability should also be accountable themselves.
Our governance framework is built around:
Transparency
Safeguarding
Fairness
Independence
Accountability
Reforms
Public Benefit
The policies published on this website set out how we manage information, safeguarding responsibilities, complaints, volunteer conduct, fundraising activities and organisational decision-making.
We are committed to continuous improvement and regularly review our policies and procedures to ensure they remain effective, proportionate and aligned with best practice.
28. Campaign Ethics Statement
Campaign Principles
Right First Time UK seeks to promote constructive change through evidence, awareness, transparency, accountability and respectful public engagement.
We aim to challenge systems, policies and practices rather than individuals, and encourage solutions that improve outcomes for communities and public services alike.
Right First Time UK
Website: Right First Time UK
Email: dan@rightfirsttimeuk.com
Correspondence Address:
Available upon request.
United Kingdom
Next Review Date: June 2027
© 2026 Right First Time UK. All Rights Reserved.
RIGHT FIRST TIME UK
AI GENERATED IMAGES AND VISUAL CONTENT POLICY
Version: 1.0
Approved By: Board of Directors
Approval Date: 16 June 2026
Review Date: 16 June 2027
Website:
www.rightfirsttimeuk.com
Contact Email:
dan@rightfirsttimeuk.com
PURPOSE
Right First Time UK uses a combination of original, licensed, stock, commissioned, and AI-generated visual content for website design, branding, educational resources, awareness campaigns, publications, social media, fundraising materials, and public engagement.
This policy explains how AI-generated images are used, how rights are managed, what restrictions apply, and our commitment to lawful and ethical use of visual content.
We are committed to transparency, safeguarding, accountability, and respect for intellectual property rights.
USE OF AI-GENERATED IMAGES
AI-generated images published by Right First Time UK may be:
• Created directly by authorised representatives of the Company
• Created using licensed AI image generation platforms
• Obtained through providers that permit lawful commercial use
• Adapted or edited for community benefit purposes
All visual content is used in accordance with applicable licence terms and legal requirements.
RIGHTS AND LICENSING
Right First Time UK CIC retains all lawful rights granted to it under the applicable licence terms of the platform used to generate or obtain the image.
Such rights may include:
• Use
• Publication
• Modification
• Display
• Distribution
Rights may vary depending on the provider and licence used.
Use of visual content remains subject to applicable intellectual property laws.
COMMERCIAL USE
Visual content may be used for:
• Website design and branding
• Campaign pages
• Awareness materials
• Educational resources
• Fundraising and donation pages
• Advertising and promotional materials
• Social media content
• Public campaigns and petitions
• Director, Volunteer and Community Ambassador recruitment
• Community benefit activities
All use remains subject to applicable licence terms.
INTELLECTUAL PROPERTY COMPLIANCE
Right First Time UK takes reasonable steps to avoid knowingly infringing:
• Copyright
• Trade marks
• Publicity rights
• Personality rights
• Protected brand identities
• Protected designs
• Commercial endorsement rights
We do not intentionally publish content that unlawfully reproduces protected works.
Respect for intellectual property is essential.
PROHIBITED USE
The Company will not knowingly use AI-generated imagery that:
• Copies copyrighted works without lawful authority
• Imitates protected logos or brands
• Misuses celebrity likenesses
• Depicts real individuals without appropriate rights where required
• Creates false endorsements
• Breaches privacy rights
• Violates advertising standards
• Conflicts with safeguarding obligations
If concerns are identified, content may be removed or replaced.
NO REPRESENTATION OF REAL INDIVIDUALS
Unless expressly stated otherwise, AI-generated images used by Right First Time UK CIC should not be interpreted as depicting actual clients, service users, children, volunteers, directors, supporters, donors, or members of the public.
Illustrative imagery is often used to support awareness, education, and communication purposes.
SAFEGUARDING AND VULNERABLE PERSONS
AI-generated imagery must not be used in a manner that:
• Identifies protected individuals
• Reveals confidential safeguarding information
• Creates misleading representations of vulnerable people
• Undermines family court confidentiality
• Places children or vulnerable adults at risk
People come before presentation.
USER REUSE RESTRICTIONS
Unless otherwise stated, images published by Right First Time UK may not be:
• Copied for commercial use
• Redistributed
• Resold
• Used for branding by third parties
• Modified for external commercial purposes
Written permission should be obtained before reuse.
THIRD-PARTY PROVIDER COMPLIANCE
Where AI-generated images are produced using third-party platforms, use remains subject to the provider's licensing terms.
Examples may include:
• AI image generation services
• Stock image providers
• Design services
• Creative content platforms
Reasonable records will be maintained where appropriate.
COPYRIGHT AND REMOVAL REQUESTS
Any individual or organisation who believes that visual content published by Right First Time UK CIC infringes:
• Copyright
• Intellectual property rights
• Privacy rights
• Publicity rights
• Other lawful interests
may contact the Company and request review.
Genuine concerns will be investigated promptly and fairly.
ETHICAL USE OF VISUAL CONTENT
We are committed to:
• Honest representation
• Responsible communication
• Respect for safeguarding obligations
• Avoiding misleading imagery
• Avoiding exploitative content
• Protecting dignity and privacy
Images should support awareness, not create harm.
POLICY UPDATES
This policy may be updated to reflect:
• Legal developments
• Changes in licensing requirements
• Platform updates
• Changes in Company operations, governance, or community activities
The latest version will be published on the website.
GOVERNING LAW
This policy shall be governed by the laws of England and Wales.
Any disputes shall be subject to the jurisdiction of the courts of England and Wales.
CONTACT
Right First Time UK
Email:
dan@rightfirsttimeuk.com
Website:
www.rightfirsttimeuk.com
POLICY REVIEW
This policy shall be reviewed annually by the Board of Directors or sooner if legal, regulatory, technological, or operational changes require amendment.
RIGHT FIRST TIME UK
Responsible Images. Clear Rights. Public Trust.
Fair Use. Strong Compliance. Real Accountability.
RIGHT FIRST TIME UK
COMPLAINTS POLICY
Version: 1.0
Approved By: Board of Directors
Approval Date: 16 June 2026
Review Date: 16 June 2027
PURPOSE
Right First Time UK is committed to operating fairly, respectfully, transparently, and with accountability.
We recognise that complaints are important. They help improve our services, strengthen public trust, and ensure that concerns are handled properly.
This policy explains how complaints can be made, how they will be reviewed, and how we will respond.
We believe people should be heard.
Complaints should be treated seriously, not ignored.
WHAT THIS POLICY COVERS
This policy applies to complaints about:
• Our conduct or behaviour
• Directors, Volunteers, Community Ambassadors, Advisers, Representatives or Staff
• Safeguarding concerns
• Misuse of donations or fundraising concerns
• Poor communication or service delivery
• Confidentiality or data protection concerns
• Discrimination, unfair treatment, or misconduct
• Website content or public statements
• Concerns about organisational decisions
THIS POLICY DOES NOT COVER
• Requests for legal advice
• Court representation
• Professional legal disputes outside our role
• Complaints about organisations we do not control
Right First Time UK provides information, advocacy, guidance, and signposting services. We do not provide legal representation.
OUR COMMITMENT
We will:
• Listen fairly and respectfully
• Acknowledge complaints promptly
• Review concerns independently where possible
• Respond clearly and honestly
• Protect confidentiality where appropriate
• Take safeguarding concerns seriously
• Use complaints to improve our work
We will not ignore genuine concerns.
DESIGNATED COMPLAINTS LEAD
The Board appoints:
Daniel Matthews
Founder, Director and Chief Executive Officer
Right First Time UK
as Designated Complaints Lead.
DEPUTY COMPLAINTS LEAD
The Board appoints:
Raymond Thomas Brady
Director
Right First Time UK
as Deputy Complaints Lead.
The Deputy Complaints Lead may act in the absence of the Designated Complaints Lead.
HOW TO MAKE A COMPLAINT
Complaints may be submitted through:
Website Contact Form
www.rightfirsttimeuk.co.uk/contact-us
Written Correspondence
Address available upon request.
INFORMATION TO INCLUDE
Where possible please provide:
• Full name
• Contact details
• Details of the complaint
• Relevant dates
• Supporting information
• The outcome you are seeking
Clear information helps us respond fairly.
COMPLAINT STAGES
STAGE 1 – ACKNOWLEDGEMENT
We aim to acknowledge complaints within:
5 Working Days
Acknowledgement may be by email, telephone, or written response.
STAGE 2 – REVIEW
The complaint will be reviewed by considering:
• What happened
• Supporting evidence
• Relevant policies
• Safeguarding issues where applicable
• Appropriate actions
Where appropriate, the Board of Directors may undertake a review.
STAGE 3 – RESPONSE
We aim to provide a full response within:
20 Working Days
Where this is not possible, an update and explanation will be provided.
Responses may include:
• Explanation
• Apology where appropriate
• Correction of information
• Safeguarding action
• Policy improvement
• Referral to relevant authorities
Fairness matters more than speed.
SERIOUS COMPLAINTS
Some complaints require immediate escalation.
This may include:
• Safeguarding concerns
• Fraud or financial misconduct
• Abuse of authority
• Serious Director misconduct
• Criminal activity
• Serious GDPR or Data Protection breaches
These matters may be referred directly to:
• Designated Safeguarding Lead
• Board of Directors
• Information Commissioner's Office (ICO)
• Police
• Social Services
• Relevant Regulatory Bodies
Protecting people comes first.
ANONYMOUS COMPLAINTS
Anonymous complaints may be considered where:
• Safeguarding concerns exist
• Serious misconduct is alleged
• There is a risk of harm
Anonymous complaints may be harder to investigate.
Where possible, contact information assists fairness and accountability.
COMPLAINTS ABOUT DIRECTORS
Complaints involving a Director will be reviewed by other Directors wherever possible.
No Director shall investigate a complaint in which they are personally involved.
Where appropriate, independent advice may be sought.
Transparency protects trust.
COMPLAINTS ABOUT DONATIONS OR FUNDRAISING
Concerns relating to:
• Donations
• Fundraising activities
• Sponsorship arrangements
• Financial transparency
• Use of charitable or community funds
will be reviewed under the Financial Controls and Expenses Policy and related governance procedures.
Public trust in funding is essential.
COMPLAINTS ABOUT DATA PROTECTION
Concerns relating to:
• Privacy
• Confidentiality
• Personal information
• GDPR compliance
will be reviewed under the Data Protection and GDPR Policy.
Individuals may also contact the Information Commissioner's Office (ICO).
Website:
APPEALS
If a complainant remains dissatisfied with the outcome, a request for review may be submitted within:
14 Days
of receiving the original decision.
The Board of Directors will determine whether a further review is appropriate.
RECORD KEEPING
Right First Time UK will maintain complaint records for purposes including:
• Fairness
• Safeguarding
• Accountability
• Policy improvement
• Legal and regulatory compliance
Records will be maintained securely and confidentially.
NO RETALIATION
No person shall be treated unfairly for raising a genuine concern.
Right First Time UK will not tolerate retaliation against:
• Complainants
• Whistleblowers
• Volunteers
• Directors
• Vulnerable individuals
Speaking up protects everyone.
OUR PROMISE
Complaints are not a problem.
They are part of accountability.
We are committed to listening, learning, and improving whenever concerns are raised.
Trust must be protected.
CONTACT
Complaints, Safeguarding Concerns and Governance Concerns:
Right First Time UK
Email:
dan@rightfirsttimeuk.com
Website:
www.rightfirsttimeuk.com
POLICY REVIEW
This policy shall be reviewed annually by the Board of Directors or sooner if legislation, guidance, operational requirements, or organisational circumstances change.
RIGHT FIRST TIME UK
Complaints Help Protect Trust
Fairness. Transparency. Accountability.
RIGHT FIRST TIME UK
DATA PROTECTION & GDPR POLICY
Version: 1.0
Approved By: Board of Directors
Approval Date: 16 June 2026
Review Date: 16 June 2027
PURPOSE
Right First Time UK is committed to protecting personal information and handling all personal data fairly, lawfully, securely, and transparently.
We recognise that people trust us with sensitive information relating to family hardship, housing problems, safeguarding
concerns, complaints, financial pressures, and public service failures.
Protecting that information is a serious responsibility.
This policy explains how we collect, store, use, protect, and manage personal data in line with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.
Public trust depends on responsible data handling.
DATA CONTROLLER
For the purposes of UK GDPR and the Data Protection Act 2018, the Data Controller for Right First Time UK is the Board of Directors of Right First Time UK.
The Board of Directors is collectively responsible for ensuring personal data is handled lawfully, fairly, and securely.
DESIGNATED DATA PROTECTION LEAD
The Board appoints:
Daniel Matthews
Founder, Director and Chief Executive Officer
Right First Time UK
as the Designated Data Protection Lead.
DEPUTY DATA PROTECTION LEAD
The Board appoints:
Raymond Thomas Brady
Director
Right First Time UK
as Deputy Data Protection Lead.
The Deputy Data Protection Lead may act in the absence of the Designated Data Protection Lead.
ICO COMPLIANCE
Right First Time UK will comply with its obligations under the UK GDPR and Data Protection Act 2018 and will register with the Information Commissioner's Office (ICO) where required.
OUR DATA PROTECTION PRINCIPLES
Right First Time UK is committed to the following principles:
Lawfulness, Fairness and Transparency
We only collect and use personal information where there is a lawful basis to do so.
Purpose Limitation
We only use personal data for clear, legitimate, and specified purposes.
Data Minimisation
We only collect information that is necessary.
Accuracy
We take reasonable steps to keep information accurate and up to date.
Storage Limitation
We do not keep personal information longer than necessary.
Integrity and Confidentiality
We protect personal information against unauthorised access, misuse, disclosure, loss, or damage.
Accountability
We take responsibility for compliance and maintaining public trust.
WHAT PERSONAL DATA WE MAY COLLECT
Personal Information
• Full name
• Email address
• Telephone number
• Postal address
• Social media contact details
• Emergency contact details where relevant
SUPPORT AND CAMPAIGN INFORMATION
Where voluntarily provided:
• Complaint history
• Tribunal or appeal information
• Housing and homelessness concerns
• Child Maintenance Service matters
• DWP and benefits information
• Family Court concerns
• Safeguarding concerns
• Supporting documents and evidence
VOLUNTEER AND DIRECTOR INFORMATION
• Director applications
• Volunteer applications
• References
• Safeguarding declarations
• DBS information where applicable
• Conflict of Interest declarations
• Governance records
DONATION INFORMATION
Where applicable:
• Donor records
• Gift Aid declarations
• Donation history
WEBSITE USAGE INFORMATION
• IP address
• Browser type
• Device type
• Website pages visited
• Cookies and analytics information
We only collect information that is necessary.
HOW WE USE PERSONAL DATA
We may use personal information to:
• Respond to enquiries
• Manage support requests and signposting
• Process volunteer and director applications
• Manage campaigns and petitions
• Provide complaint guidance resources
• Improve website services
• Manage donations and fundraising
• Fulfil safeguarding responsibilities
• Comply with legal and regulatory obligations
• Prepare anonymised public reports where appropriate
We do not sell personal data.
LAWFUL BASIS FOR PROCESSING
We process personal data using lawful bases including:
• Consent
• Legitimate interests
• Legal obligations
• Safeguarding duties
• Public interest where appropriate
Where consent is relied upon, it may be withdrawn at any time.
SPECIAL CATEGORY DATA
Some information may involve sensitive personal data including:
• Health information
• Safeguarding concerns
• Family circumstances
• Financial hardship
• Vulnerable adult concerns
• Child welfare concerns
This information is handled with additional safeguards and only where lawful and necessary.
DATA SHARING
Information will only be shared where lawful and necessary.
This may include:
• Safeguarding professionals
• Official complaint bodies
• Ombudsman services
• Tribunal routes
• Parliament petition systems
• Secure technology providers
• Payment processors
• Regulators
• Law enforcement agencies
• Local authorities
Sensitive personal information will never be publicly disclosed without lawful authority or appropriate consent.
DATA SECURITY
Right First Time UK CIC takes reasonable steps to protect personal information from:
• Unauthorised access
• Misuse
• Disclosure
• Loss
• Destruction
• Unlawful processing
Security measures include:
• Secure passwords
• Controlled access to records
• Secure storage systems
• Restricted access to sensitive information
• Director oversight of data handling
No online system is completely secure, but reasonable measures will always be taken to reduce risk.
DATA RETENTION
Personal data will only be retained for as long as necessary for:
• Support services
• Safeguarding purposes
• Governance requirements
• Financial reporting
• Legal obligations
When information is no longer required it will be securely deleted, anonymised, or destroyed.
INDIVIDUAL RIGHTS
Under UK GDPR individuals may have the right to:
• Access their personal data
• Request correction of inaccurate information
• Request erasure of data
• Restrict processing
• Object to processing
• Request transfer of data
• Withdraw consent where consent applies
• Lodge a complaint with the Information Commissioner's Office (ICO)
Requests will be handled fairly, promptly, and lawfully.
DATA BREACHES
Any suspected data breach must be reported immediately to the Designated Data Protection Lead.
The Board of Directors will assess:
• The seriousness of the breach
• Risks to affected individuals
• Whether individuals should be informed
• Whether the ICO must be notified
Prompt action protects people.
RESPONSIBILITIES
Directors, Volunteers, Community Ambassadors, Representatives, Consultants, Contractors and anyone acting on behalf of Right First Time UK must:
• Protect confidentiality
• Follow safeguarding procedures
• Use information only for authorised purposes
• Report concerns immediately
• Follow organisational policies
Data protection is everyone's responsibility.
OUR PROMISE
We recognise that many people contacting Right First Time UK may already be under pressure.
Protecting their information is part of protecting them.
We are committed to handling all personal data with respect, care, dignity, and accountability.
Trust must be earned.
CONTACT
For GDPR requests, privacy concerns, safeguarding matters, or data protection enquiries:
Right First Time UK
Email:
dan@rightfirsttimeuk.com
Website:
www.rightfirsttimeuk.com
If you are unhappy with how your data has been handled, you may contact:
Information Commissioner's Office (ICO)
Website:
www.ico.org.uk
POLICY REVIEW
This policy shall be reviewed annually by the Board of Directors or sooner if legislation, regulatory requirements, technology, or organisational needs change.
RIGHT FIRST TIME UK
Protecting Information Protects People
Fair Decisions. Strong Safeguarding. Real Accountability.
RIGHT FIRST TIME UK
DONATION TRANSPARENCY POLICY
Version: 1.0
Approved By: Board of Directors
Approval Date: 16 June 2026
Review Date: 16 June 2027
Website:
www.rightfirsttimeuk.com
Contact Email:
dan@rightfirsttimeuk.com
PURPOSE
Right First Time UK is committed to honesty, accountability, integrity, and transparency in how donations, grants, sponsorship, and other funding are received, managed, recorded, and used.
Public trust is essential.
People who support our work deserve to understand where their money goes, how it is managed, and how it helps create positive community impact.
This policy explains how funding is handled and how we ensure that all income is used responsibly for community benefit.
Right First Time UK is a Community Interest Company and does not operate for private profit.
All funds must support the community benefit purposes and objectives of the Company.
OUR COMMITMENT
We are committed to ensuring that:
• All donations and funding are used lawfully and responsibly.
• Funds are applied only towards community benefit purposes.
• Donors are treated fairly and honestly.
• Fundraising is transparent and respectful.
• Accurate financial records are maintained.
• Financial decisions are properly authorised.
• Directors, Volunteers, and Representatives receive no improper personal benefit.
• Financial management reflects good governance and public accountability.
As a Community Interest Company, Right First Time UK is subject to an Asset Lock.
Company assets and profits must be used primarily for community benefit and may not be distributed for private gain except as permitted by law.
Trust is built through openness.
WHAT DONATIONS HELP SUPPORT
Donations and funding may support:
HOMELESSNESS AWARENESS PROJECTS
Helping individuals and families access information, support pathways, housing guidance, and homelessness prevention resources.
COMPLAINT GUIDANCE RESOURCES
Providing complaint templates, public information resources, advocacy guidance, awareness materials, and accountability support for people experiencing public service failures.
CAMPAIGN SUPPORT
Supporting public campaigns, petitions, consultations, awareness initiatives, interviews, investigations, and reform projects focused on fairness, accountability, and social improvement.
CRISIS AND HARDSHIP PREVENTION
Supporting safeguarding signposting, community support projects, hardship prevention initiatives, and access to practical support information.
EMPLOYER AND COMMUNITY SUPPORT RESOURCES
Providing guidance, awareness materials, and information resources that help employers, workers, volunteers, and communities understand rights, responsibilities, and support options.
LAWFUL PUBLIC INTEREST WORK
Supporting evidence gathering, public accountability initiatives, parliamentary submissions, community consultations, and lawful reform campaigns.
ORGANISATIONAL SUSTAINABILITY
Supporting:
• Website operation
• Safeguarding systems
• Compliance requirements
• Governance activities
• Policy development
• Administration
• Community engagement
• Essential operational costs
Every donation supports public benefit.
WHAT DONATIONS WILL NOT BE USED FOR
Donations and funding will not be used for:
• Private personal gain
• Improper Director remuneration
• Misleading fundraising activities
• Unlawful activities
• Political party campaigning
• Personal legal representation unrelated to community benefit objectives
• Unapproved personal expenses
• Activities outside the Company's Articles of Association, Community Interest Statement, or community benefit objectives
Public money must be protected.
BOARD OF DIRECTORS OVERSIGHT
The Board of Directors is responsible for overseeing financial governance and accountability.
Directors must ensure:
• Spending is properly authorised
• Financial records are accurate
• Supporting evidence is retained
• Funding is used responsibly
• Annual accounts are prepared
• Companies House obligations are met
• CIC reporting obligations are met
• Legal and regulatory requirements are followed
Strong governance protects public trust.
RESTRICTED AND UNRESTRICTED FUNDING
RESTRICTED FUNDING
Restricted funding includes donations or grants provided for a specific purpose.
Examples may include:
• Homelessness initiatives
• Community projects
• Awareness campaigns
• Specific support programmes
Restricted funding must only be used for the purpose for which it was provided.
UNRESTRICTED FUNDING
Unrestricted funding includes general donations and income that may be used wherever support is most needed to achieve the Company's objectives.
Both restricted and unrestricted funding will be managed carefully and transparently.
GIFT AID
Right First Time UK is not a registered charity.
Unless otherwise stated, donations made to Right First Time UK are not eligible for Gift Aid.
Should the organisation establish any future charitable structure or partnership arrangement capable of claiming Gift Aid, separate information will be provided.
FUNDRAISING STANDARDS
Right First Time UK is committed to responsible fundraising.
We will:
• Be honest about fundraising purposes
• Clearly explain how funding is used
• Never pressure individuals into donating
• Respect vulnerable donors
• Protect donor information in accordance with UK GDPR
• Operate fundraising activities lawfully and ethically
Support should always be given freely and with trust.
FINANCIAL RECORDS AND REPORTING
Right First Time UK maintains:
• Accurate accounting records
• Secure donor records
• Financial approvals
• Income records
• Expenditure records
• Governance records
• Reporting documentation
Financial management shall be carried out in accordance with the Financial Controls and Expenses Policy adopted by the Board of Directors.
Where appropriate, summary information may be published showing how funding supports community benefit activities.
Transparency creates confidence.
REPORTING CONCERNS
Anyone who has concerns regarding:
• Donations
• Fundraising
• Financial management
• Sponsorship arrangements
• Transparency
• Community benefit spending
may contact the organisation directly.
Concerns will be reviewed fairly, respectfully, and appropriately.
Accountability protects everyone.
OUR PROMISE
Every donation matters.
Every contribution represents trust.
We are committed to using that trust responsibly to:
• Protect vulnerable people
• Support families
• Strengthen communities
• Promote accountability
• Improve access to support
• Deliver positive social impact
Your support funds action.
Not silence.
CONTACT
For donation enquiries, fundraising questions, sponsorship discussions, transparency concerns, or governance matters:
Right First Time UK
Email:
dan@rightfirsttimeuk.com
Website:
www.rightfirsttimeuk.com
POLICY REVIEW
This Donation Transparency Policy shall be reviewed annually by the Board of Directors or sooner if legal, regulatory, financial, operational, or organisational changes require amendment.
RIGHT FIRST TIME UK
Public Trust Starts With Financial Transparency
Fair Decisions. Responsible Funding. Real Accountability.
RIGHT FIRST TIME UK
CONFLICT OF INTEREST POLICY
Version: 1.0
Approved By: Board of Directors
Approval Date: 16 June 2026
Review Date: 16 June 2027
Website:
www.rightfirsttimeuk.com
Contact Email:
dan@rightfirsttimeuk.com
PURPOSE
Right First Time UK is committed to acting with honesty, fairness, transparency, integrity, and accountability.
Directors, Volunteers, Representatives, Advisers, Contractors, and anyone acting on behalf of the Company must always act in the best interests of Right First Time UK and its community benefit objectives.
This policy helps protect public trust by ensuring that personal, financial, family, professional, political, organisational, or business interests do not improperly influence decisions made by the Company.
Transparency protects integrity.
WHAT IS A CONFLICT OF INTEREST?
A conflict of interest arises when an individual's personal interests, relationships, financial interests, external roles, or professional responsibilities could influence, or appear to influence, their decision-making on behalf of Right First Time UK.
Conflicts may be:
ACTUAL
A direct conflict currently exists.
POTENTIAL
A conflict may arise in the future.
PERCEIVED
A reasonable person could believe a conflict exists, even where no improper conduct has occurred.
All three forms of conflict are important.
Public trust depends on openness.
WHO THIS POLICY APPLIES TO
This policy applies to:
• Directors
• Volunteers
• Community Ambassadors
• Advisers
• Representatives
• Consultants
• Contractors
• Staff (if employed in future)
• Anyone involved in decision-making on behalf of Right First Time UK
Everyone has a duty to act honestly and transparently.
EXAMPLES OF CONFLICTS OF INTEREST
Conflicts may include:
• Financial benefit from decisions made by the Company
• Contracts involving family members or close associates
• Personal relationships influencing recruitment or appointments
• Business interests connected to suppliers, contractors, sponsors, or service providers
• Directors involved with organisations seeking partnership, funding, sponsorship, or support
• Directors holding positions within local authorities, government bodies, public organisations, or partner organisations
• Sponsorship arrangements that could affect impartiality
• Procurement or purchasing decisions involving connected persons
• Participation in complaints, investigations, or disciplinary matters where the individual has a personal interest
• Using Company opportunities for personal advantage
Even the appearance of unfairness can damage trust.
RESPONSIBILITIES OF DIRECTORS
Directors must:
• Act only in the best interests of Right First Time UK and its community benefit objectives
• Declare conflicts openly and promptly
• Avoid using their position for personal gain
• Withdraw from decisions where conflicts exist
• Support fair and independent decision-making
• Protect the reputation of the Company
Directors must never place personal benefit above community benefit.
DECLARING INTERESTS
All Directors and key decision-makers must declare:
• Financial interests
• Business interests
• Family relationships relevant to Company decisions
• Professional relationships
• Directorships, trusteeships, or leadership positions held elsewhere
• Sponsorship arrangements
• Funding relationships
• Any circumstance that could affect impartiality
Declarations should be made:
• Upon joining the organisation
• Annually
• Immediately whenever a new conflict arises
Early disclosure prevents larger problems later.
ANNUAL CONFLICT OF INTEREST DECLARATION
All Directors shall complete an annual Conflict of Interest Declaration.
Directors must also update their declaration immediately if circumstances change during the year.
CONFLICT OF INTEREST REGISTER
Right First Time UK CIC maintains a formal Conflict of Interest Register.
The Register records:
• Financial interests
• Business interests
• Family connections
• Professional relationships
• External appointments
• Sponsorship arrangements
• Funding interests
• Any declared actual, potential, or perceived conflict
All declared interests shall be recorded in the Company's Conflict of Interest Register and reviewed by the Board of Directors.
Good records protect everyone.
MANAGING CONFLICTS
Where a conflict exists, the individual concerned must:
• Declare the conflict immediately
• Withdraw from discussions where appropriate
• Not vote on the matter
• Not influence decision-making improperly
• Allow independent consideration of the matter
The Board of Directors shall determine how conflicts are managed.
Fair process matters.
FINANCIAL CONFLICTS
Special care must be taken where financial matters are involved.
This includes:
• Donations
• Sponsorship
• Fundraising
• Director expenses
• Contracts
• Procurement
• Supplier relationships
• Professional services
No Director, Volunteer, Representative, or connected person shall receive improper financial benefit from the Company.
Company funds must always be used for community benefit.
GIFTS AND HOSPITALITY
Directors, Volunteers, and Representatives should not accept gifts, hospitality, favours, discounts, or benefits that could:
• Influence decision-making
• Create unfair advantage
• Undermine public confidence
Reasonable and modest tokens of appreciation may be accepted where appropriate and transparent.
Where uncertainty exists:
Declare it.
Transparency is always safer.
FAILURE TO DECLARE A CONFLICT
Failure to declare a conflict of interest may result in:
• Review by the Board of Directors
• Removal from decision-making
• Governance action
• Removal from Director, Volunteer, or Representative roles
• Referral to regulators or authorities where appropriate
Integrity is non-negotiable.
OUR COMMITMENT
Right First Time UK is committed to:
• Fairness
• Transparency
• Accountability
• Integrity
• Public Trust
Conflicts of interest do not automatically indicate wrongdoing.
However, failure to disclose them can damage trust and confidence.
Open declaration protects both the organisation and the people it serves.
CONTACT
For questions regarding this policy or to declare a conflict of interest:
Right First Time UK
Email:
dan@rightfirsttimeuk.com
Website:
www.rightfirsttimeuk.com
POLICY REVIEW
This Conflict of Interest Policy shall be reviewed annually by the Board of Directors or sooner if legal, governance, regulatory, or operational requirements change.
RIGHT FIRST TIME UK
Transparency Protects Trust
Fair Decisions. Strong Governance. Real Accountability.
RIGHT FIRST TIME UK
VOLUNTEER POLICY
Version: 1.0
Approved By: Board of Directors
Approval Date: 16 June 2026
Review Date: 16 June 2027
Website:
www.rightfirsttimeuk.com
Contact Email:
dan@rightfirsttimeuk.com
PURPOSE
Volunteers are an essential part of Right First Time UK.
They help support individuals, families, vulnerable people, campaigners, workers, and communities facing hardship, disadvantage, public service failures, housing difficulties, safeguarding concerns, financial pressures, and barriers to accessing support.
This policy explains how we work with volunteers, what we expect from them, and how we ensure volunteering remains safe, respectful, inclusive, and supportive.
Right First Time UK is committed to creating a positive environment where volunteers feel valued, protected, respected, and able to contribute meaningfully.
OUR COMMITMENT TO VOLUNTEERS
Right First Time UK will:
• Treat all volunteers fairly and respectfully
• Provide clear information regarding volunteer roles
• Offer appropriate guidance and support
• Promote safeguarding and confidentiality
• Ensure volunteers understand responsibilities and boundaries
• Provide a safe and inclusive environment
• Recognise volunteer contributions
• Handle concerns and complaints fairly
We believe volunteers should feel supported, not used.
WHO CAN VOLUNTEER
We welcome volunteers from all backgrounds including:
• Parents
• Campaigners
• Community members
• Professionals
• Retired individuals
• Students
• People with lived experience
• Supporters of fairness, accountability, and community improvement
Formal qualifications are not always required.
Commitment, integrity, reliability, and respect matter most.
VOLUNTEER ROLES MAY INCLUDE
COMMUNITY SUPPORT VOLUNTEERS
Helping share information, awareness materials, signposting resources, and support information.
CAMPAIGN SUPPORT VOLUNTEERS
Assisting with petitions, campaigns, public engagement, consultations, research, and awareness projects.
FUNDRAISING VOLUNTEERS
Supporting fundraising initiatives, sponsorship opportunities, donation campaigns, and community fundraising events.
ADMINISTRATIVE VOLUNTEERS
Assisting with records, communications, website content, social media, administration, and project preparation.
COMMUNITY AMBASSADORS
Representing Right First Time UK CIC within local communities and helping raise awareness of available support and services.
DIRECTOR APPLICANTS
Some volunteers may choose to apply for Director positions and support governance, leadership, and strategic development.
VOLUNTEER RESPONSIBILITIES
All volunteers are expected to:
• Act respectfully and professionally
• Protect confidentiality
• Follow safeguarding procedures
• Respect boundaries and vulnerable individuals
• Avoid discrimination, bullying, harassment, or victimisation
• Represent the organisation honestly
• Follow organisational policies and procedures
• Report safeguarding concerns appropriately
• Declare conflicts of interest
• Comply with the Company's Conflict of Interest Policy
Integrity protects public trust.
WHAT VOLUNTEERS MUST NOT DO
Volunteers must not:
• Provide legal advice
• Act as solicitors
• Represent individuals in court
• Provide regulated financial advice
• Make commitments on behalf of the Company without authority
• Misuse confidential information
• Use the Company for personal financial gain or private benefit
• Act outside safeguarding procedures
The role of volunteers is to provide information, awareness, support, advocacy guidance, and signposting—not legal representation.
SAFEGUARDING
Protecting children, young people, and vulnerable adults is a priority.
All volunteers must:
• Understand safeguarding responsibilities
• Report concerns immediately
• Follow safeguarding procedures
• Maintain confidentiality appropriately
• Never ignore signs of harm or risk
The Designated Safeguarding and Data Protection Lead is:
Daniel Matthews
Founder, Director and Chief Executive Officer
Right First Time UK
The Deputy Safeguarding Lead is:
Raymond Thomas Brady
Director
Right First Time UK
Safeguarding is everyone's responsibility.
DBS CHECKS
Certain volunteer roles may require DBS checks where responsibilities involve:
• Contact with children
• Contact with vulnerable adults
• Access to sensitive safeguarding information
• Community-facing support activities
DBS requirements will be assessed according to the nature of the role.
CONFIDENTIALITY AND DATA PROTECTION
Volunteers may occasionally have access to personal or sensitive information.
Volunteers must:
• Keep information confidential
• Follow GDPR requirements
• Follow organisational policies
• Store information securely
• Never share information without lawful authority
The Designated Data Protection Lead is:
Daniel Matthews
Founder, Director and Chief Executive Officer
Right First Time UK
Concerns regarding personal information must be reported promptly.
Trust depends on confidentiality.
EXPENSES
Reasonable out-of-pocket expenses may be reimbursed where:
• Approved in advance
• Supported by receipts
Examples may include:
• Travel
• Postage
• Approved volunteer expenses
Volunteering should not create unfair personal financial costs.
SUPPORT AND SUPERVISION
Right First Time UK aims to ensure volunteers feel supported.
Support may include:
• Role guidance
• Safeguarding information
• Policy guidance
• Director support
• Regular communication
• Assistance with concerns or questions
Volunteers should always know who to contact for support.
EQUALITY, DIVERSITY AND RESPECT
Right First Time UK is committed to equality, dignity, inclusion, and respect.
We do not tolerate:
• Discrimination
• Harassment
• Bullying
• Abuse of authority
• Victimisation
Everyone deserves to feel safe, valued, and respected.
CONCERNS AND COMPLAINTS
Volunteers may raise concerns regarding:
• Safeguarding
• Unfair treatment
• Misconduct
• Bullying
• Conflicts of interest
• Governance concerns
• Organisational practices
Concerns will be handled fairly, respectfully, and seriously.
Speaking up protects everyone.
ENDING VOLUNTEERING
A volunteer may stop volunteering at any time.
Right First Time UK may also end a volunteer arrangement where:
• Safeguarding concerns arise
• Serious misconduct occurs
• Policies are repeatedly ignored
• Trust and professionalism are compromised
• Continued involvement creates risk to the organisation or those it supports
Where possible, decisions will be handled fairly and respectfully.
OUR PROMISE
We value every volunteer who helps create stronger communities, improve accountability, support vulnerable people, and strengthen public awareness.
Positive change does not happen alone.
It happens when people work together.
CONTACT
For volunteer enquiries, safeguarding concerns, governance questions, or support:
Right First Time UK
Email:
dan@rightfirsttimeuk.com
Website:
www.rightfirsttimeuk.com
POLICY REVIEW
This Volunteer Policy shall be reviewed annually by the Board of Directors or sooner if legal, safeguarding, governance, regulatory, or operational requirements change.
RIGHT FIRST TIME UK
Real People. Real Support. Real Change.
Community. Accountability. Positive Impact.
RIGHT FIRST TIME UK
WEBSITE TERMS AND CONDITIONS
Version: 1.0
Approved By: Board of Directors
Approval Date: 16 June 2026
Review Date: 16 June 2027
Website:
www.rightfirsttimeuk.com
Contact Email:
dan@rightfirsttimeuk.com
INTRODUCTION
Welcome to Right First Time UK.
By accessing or using our website, resources, complaint templates, guidance pages, donation pages, campaigns, petitions, forms, and public information services, you agree to these Terms and Conditions.
Please read them carefully.
If you do not agree with these terms, you should not use this website.
These terms help protect both the public and the organisation.
ABOUT US
Right First Time UK is a Community Interest Company established for community benefit.
We provide:
• Public information
• Awareness campaigns
• Complaint guidance resources
• Advocacy guidance
• Signposting and support information
• Employer support information
• Campaign and petition engagement
• Director, Volunteer and Community Ambassador opportunities
We do not provide legal advice, act as solicitors, provide regulated financial advice, or represent individuals in court.
USE OF WEBSITE INFORMATION
Information on this website is provided for general guidance, awareness, advocacy support, educational purposes, and public information only.
It should not be treated as:
• Legal advice
• Financial advice
• Regulated professional advice
• Formal representation
• Guaranteed complaint outcomes
Users remain responsible for their own decisions and should obtain professional advice where appropriate.
Templates and guidance materials are provided to help individuals understand complaint processes and available options.
NO SOLICITOR-CLIENT RELATIONSHIP
Using this website, downloading templates, making donations, submitting forms, sending messages, signing petitions, or engaging with campaigns does not create:
• A solicitor-client relationship
• Legal representation
• Professional adviser responsibility
• Guaranteed personal support
Right First Time UK is not a law firm.
DONATIONS
Donations may support:
• Public awareness campaigns
• Homelessness prevention resources
• Complaint guidance materials
• Public accountability work
• Safeguarding and community support
• Organisational sustainability
Donations do not create:
• Legal representation
• Personal case management
• Guaranteed support outcomes
All donations, grants, sponsorship and income are applied towards the Company's community benefit objectives in accordance with Community Interest Company legislation and the Company's Asset Lock.
DIRECTOR AND VOLUNTEER APPLICATIONS
Applications for Director, Volunteer, Community Ambassador, Adviser, or Representative roles are subject to review and approval by the Board of Directors.
Submission of an application does not guarantee appointment.
The Company reserves the right to:
• Request further information
• Decline applications
• Suspend recruitment processes
• Withdraw opportunities where safeguarding, governance, or suitability concerns arise
Public trust and safeguarding come first.
CAMPAIGNS AND PETITIONS
Petitions, campaigns, consultations, and public engagement activities are intended to support awareness, accountability, and reform.
Participation does not create legal representation or advocacy obligations.
Personal identifying information will not be published without lawful authority or consent.
WEBSITE AVAILABILITY
We aim to keep the website secure, accurate, and available.
However, we do not guarantee:
• Continuous access
• Error-free content
• Uninterrupted operation
• Immediate updates following legal or policy changes
Users should verify important information using official sources where appropriate.
EXTERNAL LINKS
The website may contain links to:
• GOV.UK
• ACAS
• Parliament
• Ombudsman Services
• Support Organisations
• Public Bodies
These links are provided for convenience only.
Right First Time UK CIC is not responsible for external website content, security, privacy practices, or decisions made by third parties.
ACCEPTABLE USE
Users must not:
• Misuse the website
• Submit false information
• Submit malicious content
• Use resources for unlawful purposes
• Harass Directors, Volunteers, Representatives, or supporters
• Misuse complaint templates
• Attempt unauthorised access to systems
• Misrepresent Company content
We reserve the right to remove content, restrict access, suspend communications, or refuse engagement where safeguarding, legal, reputational, or security concerns arise.
INTELLECTUAL PROPERTY
Unless otherwise stated, website content including:
• Guidance materials
• Complaint templates
• Policies
• Campaign materials
• Branding
• Publications
remains the intellectual property of Right First Time UK.
Content may be used for lawful personal and non-commercial purposes.
Content must not be sold, redistributed, or misrepresented without permission.
LIMITATION OF LIABILITY
To the fullest extent permitted by law, Right First Time UK shall not be responsible for:
• Decisions made using website information
• Losses arising from reliance on general guidance
• Complaint outcomes
• Tribunal outcomes
• Court decisions
• Third-party services
• External websites
• Website interruptions beyond our control
No outcome can be guaranteed.
CHANGES TO THESE TERMS
These Terms and Conditions may be updated periodically.
The latest version will always be published on the website.
Continued use of the website may indicate acceptance of revised terms where lawful.
GOVERNING LAW
These Terms and Conditions are governed by the laws of England and Wales.
Any disputes relating to website use shall be subject to the jurisdiction of the courts of England and Wales.
RELATED POLICIES
These Terms and Conditions should be read alongside:
• Legal Notice & Disclaimer
• Disclaimer Policy
• Data Protection & GDPR Policy
• Cookie Policy
• Website Analytics Policy
• Safeguarding Policy
• Complaints Policy
CONTACT
Right First Time UK
Email:
dan@rightfirsttimeuk.com
Website:
www.rightfirsttimeuk.com
POLICY REVIEW
These Terms and Conditions shall be reviewed annually by the Board of Directors or sooner if legal, regulatory, operational, or organisational requirements change.
RIGHT FIRST TIME UK
Clear Information. Fair Use. Public Protection.
Fair Decisions. Strong Governance. Real Accountability.
RIGHT FIRST TIME UK
LEGAL NOTICE AND DISCLAIMER
Version: 1.0
Approved By: Board of Directors
Approval Date: 16 June 2026
Review Date: 16 June 2027
Website:
www.rightfirsttimeuk.com
Contact Email:
dan@rightfirsttimeuk.com
IMPORTANT NOTICE
Right First Time UK is a Community Interest Company established for community benefit.
The organisation is committed to promoting fairness, transparency, accountability, safeguarding, community support, public awareness, and positive social change.
We provide:
• Public information
• Complaint guidance resources
• Advocacy and signposting
• Awareness campaigns
• Petitions and reform campaigns
• Employer support information
• Homelessness and hardship information
• Community support resources
• Guidance on accessing appropriate services
We do not provide legal advice, act as solicitors, provide regulated financial advice, or offer professional legal representation.
Please read this Legal Notice and Disclaimer carefully before relying on any information provided through our website, documents, templates, policies, campaigns, social media content, or communications.
NO LEGAL ADVICE
All information provided by Right First Time UK is intended for general information, public awareness,
guidance, advocacy support, and educational purposes only.
Nothing on this website or within any resources should be interpreted as:
• Legal advice
• Solicitor advice
• Regulated financial advice
• Professional regulated advice
• Formal legal representation
• Court representation
• Guaranteed complaint outcomes
Our complaint templates, guidance materials, resources, and information pages are designed to help individuals understand available processes and options.
They are not a substitute for obtaining independent legal or professional advice.
If legal advice is required, individuals should consult a qualified solicitor or regulated adviser.
NO SOLICITOR-CLIENT RELATIONSHIP
Use of our website, resources, templates, campaigns, petitions, forms, email communications, donations, or support services does not create:
• A solicitor-client relationship
• Formal legal representation
• Professional adviser responsibility
• Personal legal duty of care
• Guaranteed case support
Right First Time UK is not a law firm.
We are a community-focused information, advocacy, and support organisation.
NO GUARANTEE OF OUTCOME
Our information, signposting, complaint guidance, advocacy resources, campaigns, and support materials may assist people in understanding their options and available complaint routes.
However, we cannot guarantee:
• Successful complaints
• Tribunal outcomes
• Court outcomes
• Benefit decisions
• Child Maintenance Service decisions
• DWP outcomes
• Council complaint outcomes
• Ombudsman decisions
• Government decisions
Every case depends upon individual circumstances, evidence, law, policy, and decision-makers.
No outcome can ever be guaranteed.
DONATIONS AND COMMUNITY BENEFIT
Donations, grants, sponsorship, fundraising income, and other contributions support:
• Homelessness awareness initiatives
• Public accountability campaigns
• Safeguarding and community support
• Hardship prevention projects
• Public information resources
• Community engagement activities
• Organisational sustainability
All donations, grants, sponsorship and income received by Right First Time UK are applied towards the organisation's community benefit objectives in accordance with Community Interest Company legislation and the CIC Asset Lock.
Donations do not create:
• Legal representation
• Personal case management
• Private legal services
• Guaranteed support outcomes
EXTERNAL WEBSITE DISCLAIMER
Our website may contain links to third-party organisations and websites including, but not limited to:
• GOV.UK
• ACAS
• Parliament Petitions
• Ombudsman Services
• Tribunals
• Local Authorities
• Support Organisations
• Regulatory Bodies
Links are provided for information and convenience only.
Right First Time UK is not responsible for:
• Third-party content
• External website accuracy
• Website availability
• External security arrangements
• Third-party privacy practices
Users should independently review all third-party websites.
ACCURACY OF INFORMATION
We aim to keep all information accurate, clear, and up to date.
However:
• Laws change
• Regulations change
• Government guidance changes
• Complaint procedures change
• Tribunal rules change
• Public services change
As a result, information may occasionally become outdated.
Users should always verify important information directly with official sources before relying upon it.
EMPLOYER INFORMATION DISCLAIMER
Any employer information, guidance, templates, resources, or awareness materials provided by Right First Time UK are supplied for general information purposes only.
They do not replace:
• HR advice
• Employment law advice
• Payroll compliance advice
• Professional regulatory advice
Employers should obtain professional advice where appropriate.
FAMILY COURT AND CHILD PROTECTION INFORMATION
Right First Time UK takes family court confidentiality and child protection extremely seriously.
We do not knowingly publish:
• Children's identities
• Protected Family Court information
• Confidential safeguarding information
• Information subject to reporting restrictions
Users must ensure that any information submitted to us complies with applicable legal restrictions and confidentiality requirements.
Protecting children comes first.
SAFEGUARDING AND EMERGENCIES
Right First Time UK provides information, signposting, advocacy guidance, and support resources.
We do not provide:
• Emergency safeguarding intervention
• Crisis response services
• Emergency welfare services
• Emergency medical assistance
If someone is in immediate danger:
CALL 999 IMMEDIATELY
Do not rely on website contact forms, email, or social media messages in emergency situations.
LIMITATION OF LIABILITY
To the fullest extent permitted by law, Right First Time UK shall not be responsible for:
• Personal decisions made using general information provided
• Financial loss arising from reliance on guidance materials
• Legal outcomes
• Tribunal outcomes
• Complaint decisions
• Third-party services
• Website interruptions
• Technical failures outside our control
• External website content
Information is provided to assist understanding and awareness, but individuals remain responsible for their own decisions and actions.
COPYRIGHT
Unless otherwise stated, all original content, resources, policies, templates, graphics, publications, and materials produced by Right First Time UK remain the intellectual property of Right First Time UK.
Materials may be shared for personal, educational, charitable, community, and non-commercial purposes.
Commercial reproduction, redistribution, or sale is prohibited without written permission.
GOVERNING LAW
This Legal Notice and Disclaimer shall be governed by and interpreted in accordance with the laws of England and Wales.
Any disputes arising in connection with this Legal Notice shall be subject to the jurisdiction of the courts of England and Wales.
ACCEPTANCE OF THIS DISCLAIMER
By using our website, downloading resources, submitting information, making donations, participating in campaigns, signing petitions, or engaging with our services, you acknowledge and accept the terms of this Legal Notice and Disclaimer.
If you do not agree with these terms, you should not rely upon information provided through the website.
CONTACT
For questions regarding this Legal Notice, Disclaimer, Governance, Safeguarding, or Data Protection matters:
Right First Time UK
Email:
dan@rightfirsttimeuk.com
Website:
www.rightfirsttimeuk.com
POLICY REVIEW
This Legal Notice shall be reviewed annually by the Board of Directors or sooner if legal, regulatory,
operational, or organisational requirements change.
RIGHT FIRST TIME UK
Information Protects People — But Clarity Protects Everyone
Fair Decisions. Responsible Guidance. Real Accountability.
Website Disclaimer
The information provided on this website is for general guidance, education, and support purposes only. While every effort is made to ensure the information is accurate and up to date, it should not be considered legal, medical, financial, or professional advice.
Support services, benefits, policies, and eligibility criteria may change over time and can vary depending on individual circumstances and local authority guidance.
Visitors are encouraged to seek advice from qualified professionals such as GPs, social workers, legal
advisors, benefits specialists, or relevant support organisations before making important decisions based on the information provided.
We do not accept responsibility for any loss, damage, or misunderstanding resulting from the use of
information found on this website.
External links to other organisations or services are provided for convenience and additional support.
We are not
responsible for the content, accuracy, or policies of external websites.
If you believe any information on this website is incorrect, outdated, or requires urgent review, please
contact us so it can be updated appropriately.
By using this website, you accept this disclaimer and understand that information provided is intended to support —not replace—professional advice and individual assessment.
RIGHT FIRST TIME UK
DISCLAIMER POLICY
Version: 1.0
Approved By: Board of Directors
Approval Date: 16 June 2026
Review Date: 16 June 2027
Website:
www.rightfirsttimeuk.com
Contact Email:
dan@rightfirsttimeuk.com
PURPOSE
Right First Time UK provides public information, complaint guidance resources, awareness campaigns, templates, employer support information, advocacy guidance and signposting to help individuals, families, workers, and vulnerable people better understand public systems and available support.
This Disclaimer Policy explains the limits of our role, what our information is intended for, and what users should understand before relying upon content found on our website, publications, templates, campaigns, forms, policies, or communications.
We are committed to fairness, transparency, and public trust.
Clarity protects everyone.
INFORMATION ONLY — NOT LEGAL ADVICE
All information provided by Right First Time UK is intended for:
• General guidance
• Public awareness
• Complaint support information
• Educational purposes
• Advocacy guidance
• Template support
Nothing provided by Right First Time UK should be interpreted as:
• Legal advice
• Solicitor advice
• Financial advice
• Regulated professional advice
• Formal representation
• Court representation
• Guaranteed complaint outcomes
We do not act as solicitors and do not provide regulated legal services.
If legal advice is required, individuals should consult a qualified solicitor or regulated adviser.
NO SOLICITOR-CLIENT RELATIONSHIP
Using our website, downloading templates, making donations, contacting us, signing petitions, participating in campaigns, or engaging with our services does not create:
• A solicitor-client relationship
• Legal representation
• Professional adviser responsibility
• A personal legal duty of care
• Guaranteed personal case support
Right First Time UK is not a law firm.
We are a community-focused information, advocacy, and support organisation.
NO GUARANTEE OF OUTCOMES
Complaint templates, guidance resources, public campaigns, advocacy materials, and signposting information may help people understand available options and processes.
However, we cannot guarantee:
• Successful complaints
• Tribunal outcomes
• Court decisions
• DWP outcomes
• Child Maintenance Service decisions
• Local authority complaint outcomes
• Ombudsman decisions
• Financial outcomes
Every matter depends upon its own facts, evidence, circumstances, and the decisions of independent bodies.
No result can be promised.
DONATIONS DISCLAIMER
Donations may support:
• Complaint guidance resources
• Homelessness and hardship information
• Safeguarding and community support
• Public awareness campaigns
• Accountability and reform initiatives
• Employer and community resources
• Organisational sustainability
Donations do not create:
• Personal legal representation
• Private case management
• Solicitor services
• Guaranteed support outcomes
All donations, grants, sponsorship and income received by Right First Time UK are applied towards its community benefit objectives in accordance with Community Interest Company legislation and the Company's Asset Lock.
EMPLOYER INFORMATION DISCLAIMER
Employer guidance provided by Right First Time UK is intended for public information and awareness purposes only.
It does not replace:
• HR advice
• Employment law advice
• Payroll advice
• Regulated financial advice
• Professional compliance advice
Employers should obtain professional advice where appropriate.
EXTERNAL WEBSITE DISCLAIMER
The website may contain links to external websites including:
• GOV.UK
• ACAS
• Parliament Petitions
• Ombudsman Services
• Local Authorities
• Tribunals
• Charities and Support Organisations
These links are provided for convenience and information only.
Right First Time UK is not responsible for:
• Third-party content
• External website accuracy
• Third-party services
• Privacy policies
• Decisions made by external organisations
Users should review external websites independently.
ACCURACY OF INFORMATION
We aim to keep information accurate, clear, and up to date.
However:
• Laws change
• Regulations change
• Complaint procedures change
• Tribunal rules change
• Government guidance changes
Information may occasionally become outdated.
Users should verify important information directly with official sources.
FAMILY COURT AND CHILD PROTECTION
Right First Time UK takes safeguarding and family court confidentiality seriously.
We do not knowingly publish:
• Children's identities
• Protected Family Court information
• Confidential safeguarding information
• Information that may place vulnerable individuals at risk
Users must ensure information submitted to us complies with legal restrictions and reporting requirements.
Protecting children comes first.
SAFEGUARDING AND EMERGENCIES
Right First Time UK provides information, advocacy guidance, and signposting.
We do not provide:
• Emergency safeguarding intervention
• Crisis response services
• Emergency housing placements
• Emergency medical assistance
• Police services
If someone is in immediate danger:
CALL 999 IMMEDIATELY
Do not rely on website forms, emails, or delayed communications for urgent safeguarding matters.
LIMITATION OF LIABILITY
To the fullest extent permitted by law, Right First Time UK shall not be responsible for:
• Decisions made using general information
• Losses arising from reliance on guidance materials
• Complaint outcomes
• Tribunal or court decisions
• Third-party services
• External website content
• Website interruptions outside our control
Users remain responsible for their own decisions and actions.
GOVERNING LAW
This Disclaimer Policy shall be governed by and interpreted in accordance with the laws of England and Wales.
Any disputes shall be subject to the jurisdiction of the courts of England and Wales.
ACCEPTANCE OF THIS DISCLAIMER
By using the website, downloading resources, making donations, submitting information, participating in campaigns, or engaging with our services, users acknowledge and accept this Disclaimer Policy.
RELATED POLICIES
This Disclaimer Policy should be read alongside:
• Legal Notice & Disclaimer
• Data Protection & GDPR Policy
• Cookie Policy
• Website Analytics Policy
• Safeguarding Policy
• Complaints Policy
CONTACT
Right First Time UK
Email:
dan@rightfirsttimeuk.com
Website:
www.rightfirsttimeuk.com
POLICY REVIEW
This Disclaimer Policy shall be reviewed annually by the Board of Directors or sooner if legal, regulatory, operational, or organisational changes require amendment.
RIGHT FIRST TIME UK
Information Protects People — Clarity Protects Everyone
Fair Decisions. Responsible Guidance. Real Accountability.
RIGHT FIRST TIME UK
WEBSITE ANALYTICS POLICY
Version: 1.0
Approved By: Board of Directors
Approval Date: 16 June 2026
Review Date: 16 June 2027
Website:
www.rightfirsttimeuk.com
Contact Email:
dan@rightfirsttimeuk.com
PURPOSE
Right First Time UK uses website analytics to help understand how visitors use our website, improve access to information, strengthen public support resources, and ensure our services remain effective, safe, accessible, and useful.
Analytics help us identify which pages are most useful, where visitors may experience difficulties, and how we can improve guidance resources, support information, fundraising pages, campaigns, and community services.
We are committed to using analytics responsibly, transparently, and in compliance with:
• UK GDPR
• Data Protection Act 2018
• Privacy and Electronic Communications Regulations (PECR)
Public trust matters.
DESIGNATED DATA PROTECTION LEAD
Daniel Matthews
Founder, Director and Chief Executive Officer
Right First Time UK CIC
DEPUTY DATA PROTECTION LEAD
Raymond Thomas Brady
Director
Right First Time UK
WHAT ARE WEBSITE ANALYTICS?
Website analytics are tools that help us understand how visitors interact with our website.
Analytics may show information such as:
• Which pages are visited most frequently
• How visitors arrive on the website
• How long visitors remain on pages
• Which links are selected
• How donation and contact pages perform
• Website performance issues
• General visitor trends
Analytics help improve website quality and public access to information and support.
WHY WE USE ANALYTICS
We use analytics to:
• Improve website performance
• Make information easier to find
• Improve complaint guidance resources
• Improve accessibility
• Improve donation and fundraising pages
• Understand which resources are most useful
• Improve public awareness campaigns
• Identify website security concerns
• Improve user experience
Analytics help improve support services rather than monitor individuals.
WHAT INFORMATION MAY BE COLLECTED
Analytics systems may collect:
• IP addresses (sometimes anonymised or partially anonymised)
• Browser type
• Device type
• Operating system
• Pages visited
• Time spent on pages
• Referral sources
• General location information (city or region level)
• Click behaviour
• Website performance data
We do not use analytics to personally identify visitors unless there is a lawful reason to do so.
ANALYTICS TOOLS WE MAY USE
Right First Time UK CIC may use trusted services including:
• Google Analytics
• Website hosting analytics tools
• Donation platform reporting systems
• Fundraising platform analytics
• Security monitoring systems
Examples may include:
• Google services
• Donorbox
• JustGiving
• Stripe
• PayPal
• Website provider reporting tools
Third-party providers may operate under their own privacy policies and terms.
Users should review those policies independently.
COOKIE CONSENT AND ANALYTICS
Some analytics systems use cookies.
Where required by law:
• Visitors will be asked for consent before non-essential analytics cookies are placed.
• Users may accept, reject, or manage cookie preferences through the website cookie banner.
• Non-essential analytics cookies will not be activated until valid consent has been obtained where required by law.
Essential website security functions may operate without separate consent where legally permitted.
Please also refer to the Website Cookie Policy.
DATA PROTECTION AND COMPLIANCE
Analytics activities are designed to comply with:
• UK GDPR
• Data Protection Act 2018
• PECR
Analytics information may be processed using lawful bases including:
• Consent (where required)
• Legitimate Interests (where permitted by law)
Right First Time UK will:
• Use analytics fairly and transparently
• Minimise unnecessary data collection
• Avoid misuse of visitor information
• Protect personal information appropriately
• Review third-party provider compliance where reasonably possible
Responsible data use protects public trust.
CHILDREN'S PRIVACY
Right First Time UK does not knowingly use analytics information to identify children.
Where information relating to children may be involved, additional safeguards will be applied in accordance with:
• Safeguarding Policy
• Data Protection & GDPR Policy
Protecting children remains a priority.
THIRD-PARTY ANALYTICS PROVIDERS
Where third-party analytics services are used:
• Information may be processed under their privacy policies
• Data may be stored outside the United Kingdom where lawful safeguards exist
• Providers are expected to maintain appropriate legal and security standards
Examples may include donation platforms, payment processors, embedded services, and website analytics providers.
We seek to review providers carefully where practical.
RETENTION OF ANALYTICS DATA
Analytics information will only be retained for as long as reasonably necessary for:
• Website improvement
• Security monitoring
• Performance reporting
• Compliance obligations
Where possible, information will be anonymised, aggregated, minimised, or securely deleted.
Good governance includes responsible deletion.
USER CHOICES
Users may choose to:
• Reject non-essential analytics cookies
• Adjust browser privacy settings
• Block cookies through browser controls
• Review third-party privacy settings
Disabling certain cookies may affect website functionality.
Users remain in control of their preferences.
REPORTING CONCERNS
If you have concerns regarding:
• Analytics tracking
• Cookies
• Privacy
• Data protection
• Website data collection
please contact the Designated Data Protection Lead.
We take privacy concerns seriously and will review concerns fairly and promptly.
Transparency matters.
CHANGES TO THIS POLICY
This policy may be updated periodically to reflect:
• Changes in law
• Website improvements
• New fundraising or donation systems
• Changes in analytics providers
• Improvements to privacy protections
The latest version will always be published on the website.
CONTACT
For analytics, privacy, data protection, or website concerns:
Right First Time UK
Designated Data Protection Lead
Daniel Matthews
Email:
dan@rightfirsttimeuk.com
Website:
www.rightfirsttimeuk.com
You may also contact:
Information Commissioner's Office (ICO)
Website:
www.ico.org.uk
POLICY REVIEW
This Analytics Policy shall be reviewed annually by the Board of Directors or sooner if legal, regulatory, technological, operational, or organisational changes require amendment.
RIGHT FIRST TIME UK
Better Information Starts With Better Understanding
Transparency. Privacy. Real Accountability.
Accessibility Statement
Accessibility Statement for Right First Time UK
This accessibility statement applies to the Right First Time UK website.
Right First Time UK is committed to ensuring digital accessibility for all users, including people with disabilities. We are continually working to improve the user experience and accessibility of our website.
Our Commitment
We aim to make our website accessible and usable for as many people as possible. This includes enabling users to:
- Navigate the website using a keyboard
- Zoom in without loss of functionality
- Use screen readers and assistive technologies
- Access clear and readable content
- View content across a range of devices and screen sizes
Accessibility Standards
We aim to follow the Web Content Accessibility Guidelines (WCAG) 2.1 Level AA wherever reasonably possible and continue to review and improve website accessibility on an ongoing basis.
Known Limitations
While we strive to make all content fully accessible, some areas of the website may not yet meet all accessibility standards. We are committed to identifying and addressing any issues as they are reported or discovered.
Reporting Accessibility Issues
If you experience any difficulty accessing information on this website, or if you identify an accessibility problem, please contact us.
We welcome feedback and will make reasonable efforts to provide information in an alternative format where required.
Contact Email: dan@rightfirsttimeuk.co.uk
Please include:
- The page or content you were trying to access
- A description of the issue
- Any assistive technology you were using (if applicable)
Ongoing Improvements
Accessibility is an ongoing process. Right First Time UK will continue to review website content, functionality and design to improve accessibility and usability for all visitors.
Statement Review
This statement was last reviewed: June 2026.
It will be reviewed annually or when significant website changes are made.
Annual Transparency Report
Reporting Period will be:
march 2026 - march 2027
Organisation Established 12th may 2026
Right First Time UK was established to promote fairness, accountability, safeguarding and reform across public services in the United Kingdom.
The organisation provides information, awareness, guidance and campaign support to help individuals, families, carers and communities better understand public services, support systems, rights and complaint processes.
Charity Registration Status
The charity is currently in the process of being formally registered. To ensure full transparency and compliance with all legal and regulatory requirements, no donations will be accepted or solicited until the registration process has been completed and all necessary approvals are in place.
Policies Adopted
The organisation operates in accordance with its published commitment to:
- Fairness and accountability
- Safeguarding and protection
- Transparency in public services
- Respect, dignity and inclusion
- Responsible handling of enquiries and information
Website privacy and consent measures are in place through contact and engagement services.
Website Launch & Development
12th may 2026
The Right First Time UK website was launched to provide:
- Public information and guidance
- Awareness campaigns
- Support signposting
- Community engagement opportunities
- Petition and campaign participation
Content continues to be expanded across multiple public service areas.
Campaigns Active
During this reporting period, the organisation maintained active campaigns and information resources relating to:
- Child Maintenance Service accountability, reforms and safeguarding public,
- Housing and homelessness issues
- Disability support and accessibility
- Financial hardship and benefit-related concerns
- Family guidance and family court awareness
- Mental health support awareness
- Public service accountability and reform
Further details are available on the Campaigns section of the website.
Public Engagement
The organisation provides:
- Public information resources
- Contact and enquiry facilities
- Community awareness campaigns
- Petition support
- Opportunities for individuals to share experiences and concerns
Future Objectives
Over the next reporting period, Right First Time UK aims to:
- Expand public information resources
- Increase awareness of public service accountability issues
- Strengthen safeguarding and support signposting
- Grow engagement with affected individuals and families
- Support evidence-based reform campaigns
- Improve transparency and public understanding of complaint and review processes
Commitment to Transparency
Right First Time UK remains committed to openness, accountability and providing clear information about its activities, objectives and public interest work.
This report will be reviewed and updated annually.
Governance & Transparency
Our Commitment
Right First Time UK believes that organisations advocating for fairness, accountability and transparency should hold themselves to the same standards.
We are committed to operating openly, responsibly and in the public interest while campaining for fairness, safeguarding and accountability across all public services.
Independence
Right First Time UK operates independently.
Our campaigns, information resources and public awareness activities are guided by our mission to
support fairness, transparency, safeguarding and reform.
We do not act on behalf of government departments, political parties, public bodies or commercial organisations.
Governance Principles
Our work is guided by the following principles:
- Integrity
- Accountability
- Transparency
- Fairness
- Safeguarding
- Respect and Inclusion
- Evidence-Based Advocacy
These principles help ensure that our activities remain focused on the public interest and the communities we serve.
Transparency
We are committed to being open about:
- Our objectives and mission
- Our campaigns and public activities
- Website policies and procedures
- How people can contact and engage with us
- Future plans and organisational development
Where appropriate, key organisational information will be published on this website.
Safeguarding Commitment
The wellbeing, dignity and safety of individuals remain central to our work.
We promote safeguarding awareness and expect all activities undertaken in connection with the organisation to reflect responsible and ethical standards.
Complaints & Feedback
We welcome constructive feedback.
If you believe information published on this website is inaccurate, misleading or requires correction, please contact us so that the matter can be reviewed.
Feedback helps us improve our information, resources and public engagement.
Financial Transparency
As a developing grassroots organisation, Right First Time UK is committed to responsible stewardship of any donations, contributions or support received.
Resources are used to support the organisation's objectives, public awareness activities, website development and campaign work.
Conflicts of Interest
We seek to act in the public interest at all times.
Any potential conflicts of interest identified in relation to organisational activities will be reviewed and managed appropriately to protect independence and public confidence.
Future Governance Development
As Right First Time UK continues to grow, we intend to strengthen governance arrangements, publish additional organisational policies where appropriate and continue improving transparency across all areas of our work.
Contact
Questions regarding governance, transparency or organisational policies can be submitted through the Contact Us page.
We welcome engagement from members of the public, supporters and stakeholders who share our commitment to fairness, accountability and reform.
Last reviewed: June 2026
RIGHT FIRST TIME UK
FUNDRAISING POLICY
Version: 1.0
Approved By: Board of Directors
Approval Date: 16 June 2026
Review Date: 16 June 2027
Website:
www.rightfirsttimeuk.com
Contact Email:
dan@rightfirsttimeuk.com
PURPOSE
Right First Time UK is committed to raising funds honestly, responsibly, ethically, and transparently to support its community benefit objectives.
Fundraising helps us support families, vulnerable people, communities, awareness campaigns, safeguarding initiatives, complaint guidance resources, public accountability projects, and activities that advance fairness and social improvement.
Public trust is essential.
This policy explains how fundraising, donations, sponsorship, grants, and financial support are managed to ensure all fundraising activity is lawful, ethical, transparent, and aligned with the Company's community benefit objectives.
Right First Time UK does not operate for private profit.
All funds must support the Company's community benefit purposes.
OUR COMMITMENT
We are committed to:
• Honest and transparent fundraising
• Treating donors fairly and respectfully
• Protecting vulnerable people from pressure or exploitation
• Maintaining accurate financial records
• Ensuring funds are used for community benefit
• Promoting public confidence and trust
• Following good governance practices
Every donation represents trust.
We take that responsibility seriously.
As a Community Interest Company, Right First Time UK CIC is subject to an Asset Lock.
Company assets and profits must be used primarily for community benefit and may not be distributed for private gain except as permitted by law.
WHAT WE FUNDRAISE FOR
HOMELESSNESS AND HARDSHIP SUPPORT
Helping individuals and families access housing guidance, safeguarding pathways, support information, and homelessness prevention resources.
COMPLAINT GUIDANCE RESOURCES
Providing complaint templates, public guidance, awareness materials, advocacy support information, and accountability resources.
CAMPAIGNS AND REFORM WORK
Supporting awareness campaigns, consultations, petitions, investigations, parliamentary submissions, and public accountability initiatives.
COMMUNITY AND EMPLOYER SUPPORT
Providing resources that help employers, workers, families, and communities understand support options, responsibilities, and available services.
PUBLIC INTEREST ACTIVITIES
Supporting evidence gathering, public consultation, research, community engagement, and lawful reform initiatives.
ORGANISATIONAL SUSTAINABILITY
Supporting governance, safeguarding, compliance, website operation, administration, volunteer management, and essential organisational costs.
All fundraising activity must support community benefit.
FUNDRAISING METHODS
The Company may raise funds through:
• Public donations
• Online fundraising platforms
• One-off donations
• Regular giving programmes
• Business sponsorship
• Community fundraising events
• Grant applications
• Community funding programmes
• Partnership support
• Ethical sponsorship arrangements
All fundraising activity must remain lawful, transparent, and consistent with the Company's values.
DONOR PROTECTION
We will:
• Clearly explain fundraising purposes
• Never pressure individuals into donating
• Respect donor choice
• Protect vulnerable individuals
• Protect personal information in accordance with UK GDPR
• Ensure donations are given freely
Support should always be voluntary.
No individual should feel pressured to contribute.
VULNERABLE DONORS
Special care will be taken where fundraising involves:
• Elderly individuals
• Vulnerable adults
• People experiencing crisis
• Individuals facing mental health difficulties
• People under financial hardship
We will never knowingly exploit vulnerability for fundraising purposes.
Ethical fundraising matters.
BUSINESS SPONSORSHIP AND PARTNERSHIPS
Right First Time UK welcomes ethical sponsorship and partnerships that support its community benefit objectives.
Support may include:
• Financial sponsorship
• Fundraising partnerships
• In-kind support
• Venue sponsorship
• Professional services
• Community project support
The Company reserves the right to decline funding or sponsorship that may compromise its independence, reputation, values, safeguarding responsibilities, or public trust.
Values matter more than funding.
RESTRICTED AND UNRESTRICTED FUNDING
RESTRICTED FUNDING
Restricted funding is provided for a specific project, campaign, programme, or activity.
Restricted funding must only be used for the purpose for which it was given.
UNRESTRICTED FUNDING
Unrestricted funding may be used wherever support is most needed to achieve the Company's community benefit objectives and maintain safe operations.
Both categories of funding will be managed responsibly and transparently.
GIFT AID
Right First Time UK is not a registered charity.
Unless otherwise stated, donations made directly to Right First Time UK CIC are not eligible for Gift Aid.
FINANCIAL CONTROLS
All fundraising income must be:
• Recorded accurately
• Deposited through the Company's official banking arrangements
• Supported by clear records
• Properly authorised where expenditure occurs
• Used only for community benefit purposes
Receipts, approvals, and financial records must be retained appropriately.
No Director, Volunteer, Representative, or connected person may receive improper personal benefit from Company funds.
Financial management shall be carried out in accordance with the Company's Financial Controls and Expenses Policy.
FUNDRAISING COMMUNICATIONS
Fundraising communications must be:
• Honest
• Respectful
• Accurate
• Transparent
• Not misleading
• Clear about how funds are used
The Company will not make false claims, exaggerated promises, or misleading fundraising statements.
Trust depends on truth.
COMPLAINTS ABOUT FUNDRAISING
Anyone with concerns regarding:
• Donations
• Sponsorship
• Fundraising activities
• Financial transparency
• Fundraising communications
may contact the Company directly.
Concerns will be reviewed under the:
• Complaints Policy
• Donation Transparency Policy
Accountability protects everyone.
MONITORING AND REVIEW
The Board of Directors will periodically review fundraising activity to ensure:
• Ethical fundraising standards
• Financial transparency
• Community benefit compliance
• Donor protection
• Public confidence
Good governance protects good causes.
OUR PROMISE
Fundraising is not simply about raising money.
It is about creating positive impact, protecting vulnerable people, supporting communities, and advancing fairness and accountability.
Every contribution helps strengthen the work we do.
Your support funds action.
Not silence.
RELATED POLICIES
This policy should be read alongside:
• Donation Transparency Policy
• Financial Controls and Expenses Policy
• Data Protection & GDPR Policy
• Complaints Policy
• Conflict of Interest Policy
CONTACT
Right First Time UK
Email:
dan@rightfirsttimeuk.com
Website:
www.rightfirsttimeuk.com
POLICY REVIEW
This Fundraising Policy shall be reviewed annually by the Board of Directors or sooner if legal, regulatory, financial, operational, or organisational requirements change.
RIGHT FIRST TIME UK
Honest Fundraising Builds Stronger Communities
Fair Support. Responsible Funding. Real Accountability.
RIGHT FIRST TIME UK
COOKIE POLICY
Version: 1.0
Approved By: Board of Directors
Approval Date: 16 June 2026
Review Date: 16 June 2027
Website:
www.rightfirsttimeuk.com
Contact Email:
dan@rightfirsttimeuk.com
PURPOSE
Right First Time UK uses cookies and similar technologies to improve website functionality, maintain security, understand visitor usage, support community engagement, improve public information resources, and enhance user experience.
This Cookie Policy explains what cookies are, how they are used, and how visitors can manage their preferences.
Right First Time UK is committed to transparency, privacy, and compliance with:
• UK General Data Protection Regulation (UK GDPR)
• Data Protection Act 2018
• Privacy and Electronic Communications Regulations (PECR)
Understanding cookies helps protect trust.
DESIGNATED DATA PROTECTION LEAD
Daniel Matthews
Founder, Director and Chief Executive Officer
Right First Time UK
DEPUTY DATA PROTECTION LEAD
Raymond Thomas Brady
Director
Right First Time UK
WHAT ARE COOKIES?
Cookies are small text files placed on a device when a website is visited.
They help websites remember information about visits, improve functionality, maintain security, and enhance the user experience.
Cookies may be:
SESSION COOKIES
Temporary cookies that are automatically deleted when a browser is closed.
PERSISTENT COOKIES
Cookies that remain on a device for a defined period after a visit.
Cookies may be set by Right First Time UK CIC or by trusted third-party services operating on the website.
HOW WE USE COOKIES
Cookies may be used for:
• Website functionality
• Website security
• Fraud prevention
• Visitor analytics
• Website improvement
• Donation and fundraising systems
• Contact forms
• User preferences
• Embedded content such as videos and social media features
Right First Time UK CIC does not use cookies to sell personal information.
TYPES OF COOKIES WE USE
ESSENTIAL COOKIES
These cookies are necessary for the website to function properly.
They assist with:
• Page navigation
• Website security
• Spam prevention
• Secure contact forms
• Donation processing
• Session management
Without these cookies, parts of the website may not function correctly.
These cookies generally do not require consent.
ANALYTICS COOKIES
Analytics cookies help us understand:
• How visitors use the website
• Which pages are most useful
• How users locate our services
• How accessibility can be improved
• How information and support resources can be improved
Examples may include:
• Google Analytics
• Website traffic monitoring tools
These cookies support improvements to our public information and community support resources.
Non-essential analytics cookies will not be placed on a user's device until valid consent has been obtained where required by law.
THIRD-PARTY COOKIES
Certain website services may place cookies through trusted third-party providers.
Examples may include:
• PayPal
• Stripe
• Donorbox
• JustGiving
• YouTube
• Google Services
• Website Hosting Providers
Third-party cookies may support:
• Donation processing
• Payment services
• Embedded videos
• Social media integration
• Petition platforms
• Website functionality
Third-party providers operate under their own privacy and cookie policies.
Third-party non-essential cookies will only be activated following appropriate consent where required by law.
Users should review third-party policies independently.
PREFERENCE COOKIES
Preference cookies help remember user choices including:
• Cookie consent preferences
• Accessibility settings
• Language preferences
• Form completion preferences
These cookies help improve the user experience.
MANAGING COOKIES
WEBSITE COOKIE BANNER
When visiting the website, users may be offered the option to:
• Accept cookies
• Reject non-essential cookies
• Manage cookie preferences
Cookie preferences can be updated where functionality permits.
BROWSER SETTINGS
Most browsers allow users to:
• Block cookies
• Delete cookies
• Control cookie permissions
• Receive notifications when cookies are used
Disabling certain cookies may affect website functionality and performance.
CHILDREN'S PRIVACY
Right First Time UK CIC does not knowingly use cookies to identify children.
Where children's information may be involved, additional safeguards will be applied in accordance with:
• Safeguarding Policy
• Data Protection & GDPR Policy
Protecting children remains a priority.
THIRD-PARTY WEBSITES
The website may contain links to external websites including:
• GOV.UK
• ACAS
• Parliament Petitions
• Ombudsman Services
• Local Authorities
• Support Organisations
• Donation Providers
Right First Time UK is not responsible for the cookie practices, privacy policies, or content of external websites.
Once a user leaves the Right First Time UK website, this Cookie Policy no longer applies.
Users should review the privacy and cookie policies of external websites independently.
LAWFUL COMPLIANCE
Right First Time UK aims to comply with:
• UK GDPR
• Data Protection Act 2018
• PECR
Non-essential cookies will only be used where valid consent has been obtained when required by law.
Transparency matters.
CHANGES TO THIS POLICY
This Cookie Policy may be updated periodically to reflect:
• Legal developments
• Website improvements
• New services
• New donation or fundraising platforms
• Technical changes
The latest version will always be published on the website.
Continued use of the website following updates may indicate acceptance of revised terms where lawful.
CONTACT
For questions regarding cookies, privacy, analytics, or website data processing:
Right First Time UK
Designated Data Protection Lead
Daniel Matthews
Email:
dan@rightfirsttimeuk.com
Website:
www.rightfirsttimeuk.com
You may also contact:
Information Commissioner's Office (ICO)
Website:
www.ico.org.uk
POLICY REVIEW
This Cookie Policy shall be reviewed annually by the Board of Directors or sooner if legal, regulatory, technological, operational, or organisational changes require amendment.
RIGHT FIRST TIME UK
Transparency Builds Trust
Privacy. Protection. Real Accountability.
RIGHT FIRST TIME UK
SAFEGUARDING POLICY
Version: 1.0
Approved By: Board of Directors
Approval Date: 16 June 2026
Review Date: 16 June 2027
PURPOSE
Right First Time UK is committed to protecting children, young people, vulnerable adults, families, volunteers, directors, representatives, and all individuals who come into contact with our organisation.
Many people who contact us may already be experiencing hardship, safeguarding concerns, housing problems, family breakdown, financial pressure, emotional distress, abuse, neglect, or vulnerability linked to failures within public services or support systems.
We recognise our responsibility to help create a safe environment, respond appropriately to concerns, and act where there is risk of harm.
Safeguarding is not optional.
Protecting people comes first.
OUR COMMITMENT
We are committed to:
• Promoting safety and wellbeing
• Listening to concerns seriously
• Responding promptly to safeguarding risks
• Protecting confidentiality where appropriate
• Reporting concerns lawfully where required
• Ensuring Directors, Volunteers and Representatives understand safeguarding responsibilities
• Reducing harm wherever possible
• Protecting vulnerable individuals from abuse, neglect, exploitation, discrimination, and harm
We believe every person deserves to feel safe, respected, and protected.
WHO THIS POLICY APPLIES TO
This policy applies to:
• Directors
• Volunteers
• Community Ambassadors
• Advisers acting on behalf of Right First Time UK
• Staff (if employed in future)
• Contractors and Consultants
• Anyone representing the organisation
Safeguarding is everyone's responsibility.
WHO MAY BE AT RISK
Children and Young People
Any person under the age of 18.
Vulnerable Adults
Adults who may be at increased risk due to:
• Disability
• Mental health difficulties
• Illness
• Financial dependency
• Homelessness
• Domestic abuse
• Family breakdown
• Social isolation
• Exploitation
• Coercive control
• Inability to protect themselves fully
Vulnerability is not always visible.
TYPES OF SAFEGUARDING CONCERNS
Concerns may include:
• Physical abuse
• Emotional abuse
• Sexual abuse
• Neglect
• Financial abuse
• Coercive control
• Domestic abuse
• Stalking or harassment
• Child protection concerns
• Exploitation
• Homelessness risk
• Self-harm
• Suicide risk
• Serious mental health crisis
• Safeguarding failures by public bodies
All concerns must be taken seriously.
WHAT WE DO
Right First Time UK may provide:
• Information and signposting
• Complaint guidance
• Safeguarding signposting
• Public awareness support
• Advocacy support
• Escalation guidance to appropriate services
Right First Time UK does not provide:
• Emergency intervention services
• Crisis response teams
• Medical services
• Legal representation
If immediate danger exists, emergency services should be contacted immediately.
RESPONSIBILITIES OF DIRECTORS, VOLUNTEERS AND REPRESENTATIVES
All individuals acting on behalf of Right First Time UK CIC must:
• Listen without judgment
• Take disclosures seriously
• Avoid making promises they cannot keep
• Protect confidentiality appropriately
• Record concerns clearly and accurately
• Report concerns immediately to the Designated Safeguarding Lead
• Act within safeguarding procedures
Never ignore signs of harm.
Never dismiss a disclosure.
WHAT DIRECTORS, VOLUNTEERS AND REPRESENTATIVES MUST NOT DO
They must not:
• Investigate safeguarding concerns themselves
• Provide professional counselling beyond their role
• Promise complete confidentiality where risk exists
• Delay reporting serious concerns
• Share sensitive information without lawful reason
• Place vulnerable people at greater risk
The role is protection—not personal investigation.
DESIGNATED SAFEGUARDING LEAD
The Board appoints:
Daniel Matthews
Founder, Director and Chief Executive Officer
Right First Time UK
as the Designated Safeguarding and Data Protection Lead.
Responsibilities include:
• Receiving safeguarding concerns
• Maintaining safeguarding procedures
• Supporting Directors and Volunteers
• Determining when escalation is required
• Ensuring lawful reporting where necessary
• Protecting confidentiality appropriately
DEPUTY SAFEGUARDING LEAD
The Board appoints:
Raymond Thomas Brady
Director
Right First Time UK
as Deputy Safeguarding Lead.
The Deputy Safeguarding Lead may act in the absence of the Designated Safeguarding Lead.
REPORTING SAFEGUARDING CONCERNS
If a safeguarding concern arises:
Step 1
Record the concern clearly, factually, and without personal opinion.
Step 2
Report immediately to the Designated Safeguarding Lead.
Step 3
Where serious risk exists, concerns may be escalated to:
• Social Services
• Police
• Local Safeguarding Partnerships
• Emergency Services
• Relevant Regulatory Authorities
Safety always comes before organisational reputation.
EMERGENCY SITUATIONS
If someone is in immediate danger:
CALL 999 IMMEDIATELY
Do not wait for internal review.
Emergency risk must always be treated urgently.
CONFIDENTIALITY
Safeguarding information must be handled carefully.
Right First Time UK will:
• Protect personal information
• Share information only where necessary and lawful
• Follow GDPR and Data Protection legislation
• Prioritise safety over secrecy where serious harm exists
Confidentiality does not mean silence where protection is needed.
ONLINE AND DIGITAL SAFEGUARDING
As much of our work may involve websites, online forms, email, and digital communication:
• Safeguarding concerns raised online will be treated seriously
• Personal data must be stored securely
• Children's identities must never be disclosed publicly
• Family Court confidentiality requirements must be respected
Digital safeguarding matters too.
DBS CHECKS
Right First Time UK CIC may require Directors, Volunteers, Community Ambassadors, Representatives, Consultants, or Staff to undertake DBS checks where their role involves contact with children, young people, vulnerable adults, or access to sensitive information.
DBS requirements will be assessed according to the nature of the role.
TRAINING AND AWARENESS
All Directors, Volunteers and Representatives are expected to understand:
• Basic safeguarding responsibilities
• How to recognise safeguarding concerns
• When to escalate concerns
• How confidentiality works
• The limits of their role
Good safeguarding starts with awareness.
FALSE OR MALICIOUS ALLEGATIONS
All safeguarding concerns will be taken seriously and reviewed fairly.
However, deliberately false or malicious allegations may be addressed under the Complaints Policy and Conduct Procedures.
Fairness protects everyone.
OUR PROMISE
Safeguarding is about people, not paperwork.
We will always place safety, dignity, and protection above convenience.
The people who come to us may already be carrying enough.
They should not have to fight to be protected too.
CONTACT
Safeguarding Concerns:
Right First Time UK
Email:
dan@rightfirsttimeuk.com
Website:
www.rightfirsttimeuk.com
For immediate danger:
Call 999
For child safeguarding concerns:
Contact your local authority safeguarding team immediately.
POLICY REVIEW
This policy shall be reviewed annually by the Board of Directors or sooner if legislation, guidance,
safeguarding requirements, or operational circumstances change.
RIGHT FIRST TIME UK
Protecting People Comes First
Safety. Dignity. Accountability.
RIGHT FIRST TIME UK
CIC36 COMMUNITY INTEREST STATEMENT
Version: 1.0
Approved By: Board of Directors
Approval Date: 16 June 2026
Review Date: 16 June 2027
COMMUNITY INTEREST STATEMENT
Name of Community Interest Company:
Right First Time UK
WHAT IS THE CIC'S COMMUNITY PURPOSE?
Right First Time UK CIC exists to support individuals, families, and communities who are experiencing difficulties accessing services, understanding systems, exercising their rights, or obtaining the support they need.
The organisation aims to improve access to information, guidance, advocacy, signposting, and practical support for people facing challenges including:
• Housing and homelessness issues
• Financial hardship
• Benefit and welfare concerns
• Child Maintenance Service issues
• Family support needs
• Safeguarding concerns
• Mental health and wellbeing challenges
• Disability-related barriers
• Social exclusion and isolation
• Difficulties engaging with public services
• Complaints against public bodies and organisations
• Community wellbeing and social inclusion
The organisation exists to promote fairness, accountability, inclusion, empowerment, and improved outcomes for individuals and communities.
WHO WILL BENEFIT FROM THE ACTIVITIES?
The beneficiaries of Right First Time UK include:
• Vulnerable adults
• Children and young people (where appropriate)
• Families
• Individuals experiencing hardship
• People affected by disability
• People experiencing homelessness or housing difficulties
• People facing financial pressures
• Individuals experiencing social isolation
• People seeking support navigating public services
• Community groups
• Residents and local communities
• Members of the general public who require guidance, support, information, advocacy, or signposting
The organisation will operate primarily within the United Kingdom but may provide information and support more widely where appropriate.
HOW WILL THE CIC'S ACTIVITIES BENEFIT THE COMMUNITY?
Right First Time UK exists to create positive social impact by improving access to information, support, accountability, and public services for individuals, families, workers, vulnerable people, and communities.
The Company will achieve this by:
Information, Guidance and Support
- Providing accessible information, guidance, educational resources, signposting, and awareness materials.
- Developing and maintaining online resources that bring together public service information, complaint procedures, safeguarding pathways, support services, rights information, and practical guidance in one accessible location.
- Supporting individuals and communities experiencing hardship, homelessness, public service failures, safeguarding concerns, barriers to justice, or difficulties accessing support.
- Providing community guidance, advocacy support resources, representation support, and assistance in navigating public services and complaint processes.
Public Awareness and Education
- Raising public awareness of issues affecting individuals, families, workers, vulnerable people, and communities.
- Improving public understanding of rights, responsibilities, safeguarding, complaint procedures, support services, and public sector systems.
- Delivering public awareness campaigns, educational programmes, community engagement initiatives, and outreach activities designed to promote informed participation and community wellbeing.
Research, Policy and Accountability
- Conducting research into public service performance, accessibility, accountability, safeguarding, transparency, and community wellbeing.
- Preparing, publishing, and distributing reports, consultation responses, policy proposals, research papers, white papers, and evidence-based recommendations.
- Supporting transparency, accountability, fairness, and improved service standards through research, public engagement, strategic advocacy, policy development, and awareness campaigns.
- Promoting policy reform where evidence demonstrates that change would improve outcomes for individuals, families, workers, vulnerable people, and communities.
Advocacy and Public Interest Activities
- Supporting lawful petitions, consultations, campaigns, advocacy initiatives, and public engagement activities aimed at improving public services and public accountability.
- Engaging with Members of Parliament, Government Departments, Select Committees, Local Authorities, Ombudsman Services, Regulators, Public Bodies, and other decision-makers.
- Supporting challenges to decisions, policies, practices, or failures by public bodies, regulators, public authorities, or publicly funded organisations where evidence indicates that improved accountability, transparency, safeguarding, fairness, or public outcomes may result.
- Assisting with evidence gathering, research, policy analysis, public interest case preparation, campaign coordination, and public awareness activities connected with lawful accountability and reform initiatives.
- Supporting, facilitating, fundraising for, contributing towards, or participating in lawful public interest campaigns, strategic litigation, judicial review proceedings, legal interventions, and accountability actions where the Board reasonably believes such activities advance the Company's community benefit objectives.
Community Development and Partnership Working
- Organising community projects, awareness events, educational activities, volunteer opportunities, fundraising initiatives, sponsorship activities, and engagement programmes that support the Company's community benefit objectives.
- Working collaboratively with charities, community organisations, social enterprises, businesses, professionals, academics, volunteers, public bodies, and other stakeholders to improve outcomes for communities.
- Encouraging community participation, strengthening local networks, reducing barriers to support, and helping individuals achieve better outcomes.
Community Benefit Principles
The Company does not provide regulated legal services, act as a law firm, or provide legal representation to the public.
All advocacy, research, campaigning, fundraising, public engagement, and related activities undertaken by the Company will be carried out solely in furtherance of its community benefit objectives.
The Company operates for community benefit and not for private profit. Any surplus income or assets will be applied exclusively towards the Company's community benefit objectives in accordance with Community Interest Company legislation and the Company's Asset Lock.
Directors will normally serve on a voluntary basis and may only claim properly authorised expenses and any remuneration permitted by law, the Articles of Association, and decisions of the Board of Directors.
WHAT MAKES THESE ACTIVITIES COMMUNITY INTEREST ACTIVITIES?
The activities of Right First Time UK are carried out primarily for the benefit of the wider community rather than for private gain.
Any surplus generated by the organisation will be reinvested into furthering its community objectives, improving services, expanding support activities, developing community projects, and increasing positive social impact.
The organisation operates on the principle that community benefit must come before personal benefit.
HOW WILL THE INVOLVE THE COMMUNITY?
Right First Time UK CIC will seek to involve the community through:
• Community consultation
• Feedback processes
• Volunteer opportunities
• Public engagement activities
• Community partnerships
• Online engagement platforms
• Surveys and questionnaires
• Service-user feedback
• Collaboration with community groups and stakeholders
The organisation is committed to listening to those it serves and using feedback to improve its activities.
DIRECTORS' DECLARATION
The Directors of Right First Time UK confirm that:
• The company will carry on its activities for the benefit of the community.
• The company's activities will not be carried on primarily for private benefit.
• Any profits or surpluses will be applied to further the company's community purposes.
• The company will comply with the requirements of Community Interest Company legislation.
DIRECTORS
Daniel Matthews
Founder, Director and Chief Executive Officer
Date:
16 June 2026
Raymond Thomas Brady
Director
Date:
16 June 2026
COMMUNITY BENEFIT STATEMENT
Right First Time UK exists to help people who may otherwise struggle to be heard, understood, supported, or represented.
The organisation is committed to fairness, dignity, accountability, safeguarding, empowerment, and positive social change.
Everything we do will be guided by one principle:
Helping people achieve the right outcome the first time.
RIGHT FIRST TIME UK CIC
Community Before Profit
Support. Advocacy. Accountability.
RIGHT FIRST TIME UK
ARTICLES OF ASSOCIATION
Adopted: 16 June 2026
COMPANY NAME
The name of the company is Right First Time UK.
COMMUNITY INTEREST COMPANY
The company shall be a Community Interest Company.
OBJECTS
The objects of the Company are to carry on activities which benefit the community and, in particular:
• To provide information, guidance, advocacy, signposting, support and assistance to individuals, families and communities.
• To promote social inclusion, equality, wellbeing, accountability, safeguarding and community development.
• To support individuals experiencing hardship, disadvantage, disability, mental health challenges, housing difficulties, financial hardship, safeguarding concerns or barriers to accessing services.
• To undertake educational, awareness-raising and community engagement activities.
• To work in partnership with public bodies, charities, community groups, businesses and other organisations for community benefit.
POWERS
The Company may do anything lawful which appears necessary or desirable for furthering its objects.
ASSET LOCK
The assets and profits of the Company shall be applied solely towards promoting its objects.
No part of the Company's income or property shall be paid or transferred directly or indirectly by way of profit to members, except as permitted under Community Interest Company legislation.
MEMBERS
The initial members of the Company are:
Daniel Matthews
Raymond Thomas Brady
Additional members may be admitted by resolution of the Directors.
LIABILITY OF MEMBERS
The liability of each member is limited to £1.
If the Company is wound up, each member undertakes to contribute up to £1 towards the liabilities of the Company.
DIRECTORS
The Company shall have a minimum of one Director.
The first Directors shall be:
Daniel Matthews
Founder, Director and Chief Executive Officer
Raymond Thomas Brady
Director
APPOINTMENT OF DIRECTORS
Directors may be appointed by ordinary resolution of the members or by decision of the Board of Directors.
A Director must:
• Be at least 16 years of age.
• Not be disqualified from acting as a director.
• Support the objects and values of the Company.
TERMINATION OF DIRECTORSHIP
A person ceases to be a Director if:
• They resign.
• They become legally disqualified.
• They are removed in accordance with company law.
• They become incapable of managing their affairs.
DIRECTORS' POWERS
The Directors are responsible for the management of the Company's business and may exercise all powers of the Company.
BOARD MEETINGS
The Directors shall meet as often as necessary to manage the affairs of the Company.
A minimum of one Board Meeting shall be held each calendar year.
QUORUM
The quorum for Board meetings shall be two Directors.
DECISION MAKING
Decisions shall normally be made by majority vote.
In the event of a tie, the Chair shall have a casting vote.
CONFLICTS OF INTEREST
Directors must declare any actual, potential or perceived conflict of interest.
Conflicts shall be recorded in the Company's Conflict of Interest Register.
A Director with a significant conflict may be excluded from relevant discussions or decisions.
RECORDS
The Company shall maintain:
• Register of Directors
• Conflict of Interest Register
• Minutes of Meetings
• Financial Records
• Governance Documents
FINANCE
The Company may receive grants, donations, sponsorship, service income and other lawful funding.
Proper accounting records shall be maintained.
BANKING
The Directors shall determine banking arrangements and authorised signatories.
COMMUNITY BENEFIT
The activities of the Company shall always be carried out for the benefit of the community.
PRIVATE BENEFIT
Any private benefit must be incidental to the Company's community purpose and comply with Community Interest Company legislation.
DISSOLUTION
If the Company is dissolved, any remaining assets shall be transferred to:
• Another Community Interest Company; or
• A Charity; or
• An organisation with similar community benefit purposes.
No surplus assets shall be distributed to members.
ALTERATIONS TO ARTICLES
These Articles may be amended by special resolution in accordance with company law and Community Interest Company regulations.
ADOPTION
These Articles were adopted by the members of Right First Time UK on:
16 June 2026
SIGNED
Daniel Matthews
Founder, Director and Chief Executive Officer
Date:
16 June 2026
Raymond Thomas Brady
Director
Date:
16 June 2026