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Share Your Experience

Tell Right First Time UK what happened, which service or organisation was involved, what you did next and what you think needs to change.

How to Tell Us What Happened

You do not need to write it like a formal complaint. Use your own words. The prompts below are there to help you include the parts that make your experience easier to understand.

1. Start with the problem

What happened? What decision, delay, error, treatment or problem affected you?

2. Say who was involved

Name the organisation, department, council, company or public service if you know it.

3. Give the timeline

Rough dates are useful. Say when it started and whether the problem is still ongoing.

4. Tell us what you did

Did you complain, appeal, call, email, send evidence or ask someone to review the decision?

5. Explain the outcome

What happened after that? Was it fixed, ignored, delayed, refused or partly resolved?

6. Tell us what should change

If other people could face the same issue, what do you think the service should do differently?

Before You Send It

Do not use this form for an emergency. If somebody is in immediate danger, contact the emergency services. Right First Time UK is not a law firm, government body, emergency service, medical provider or regulated adviser.

Please avoid sending passwords, bank details, full National Insurance numbers, full benefit reference numbers or other information that is not needed to explain what happened.

Your Experience

The completed form is sent to dan@rightfirsttimeuk.com. Your email address is used as the reply address so Right First Time UK can respond directly if needed.

Optional — only include it if you are happy to be contacted this way.
For example: DWP, CMS, council, school, NHS trust, landlord or another service.
A rough month/year is fine if you do not know the exact date.
Start from the beginning. Explain the problem, what you expected to happen and what actually happened.
Tell us about complaints, appeals, calls, emails, evidence sent or people you contacted.
Say whether it was fixed, refused, delayed, ignored, partly resolved or is still ongoing.
Do not upload documents here. Just tell us what exists — letters, emails, SAR records, screenshots, decisions, recordings, statements or other evidence.
If the same thing could happen to other people, what would make the service fairer, clearer or more effective?