Use This Hub to Check the Evidence
This rebuilt page combines the newer Right First Time UK transparency layout with the detailed material from the original site. The original information, evidence routes and source links are kept below rather than being replaced.
1. Read the information
Use the restored sections below for the detailed subject guide and background.
2. Open the evidence
Source, evidence and information links are shown as clear buttons so you can check the underlying material.
3. Check current status
Where a subject changes over time, use the linked official source for the latest published position.
Information & Evidence Shortcuts
Quick access to source links already included in the original RFTUK page.
Full RFTUK Information & Evidence
Independent information and signposting to help people understand water suppliers, bills, complaints, water quality, sewage, pollution, support schemes and accountability.
1. Find Your Water Supplier
- Check who supplies your water
- Check who provides sewerage services
- You may have different water and wastewater companies
2. Water Company Performance
- Company performance reports
- Leakage information
- Customer service performance
- Pollution and sewer flooding data
3. Bills, Debt & Support
- Water bill help
- Social tariffs
- Payment plans
- WaterSure scheme
- Help for vulnerable customers
4. Complaints & Escalation
- Complain to your water company first
- Keep copies of letters and emails
- Escalate to CCW if unresolved
- Some disputes can go to Ofwat
5. Water Quality & Safety
- Drinking water standards
- Taste, smell or colour concerns
- Lead pipe information
- Water quality testing information
6. Sewage, Pollution & Environment
- Report water pollution
- Sewage in rivers or seas
- Environmental incidents
- Pollution reporting hotline
7. Leaks & Supply Problems
- Report leaks
- No water or low pressure
- Burst mains
- Planned works and repairs
- Compensation rights may apply
8. Priority Services Register
- Extra support for disabled people
- Support for older people
- Help during supply interruptions
- Accessible bills and communication
9. Regulators & Accountability
- Ofwat regulates water companies financially
- CCW supports water consumers
- DWI regulates drinking water quality
- Environment Agency handles pollution reporting
10. Customer Rights
- Guaranteed standards scheme
- Compensation for certain failures
- Billing complaint rights
- Service failure standards
11. Transparency Checks
- Annual performance reports
- Executive pay and dividends
- Environmental performance
- Investment plans
- Regulatory penalties
12. Official Links Directory
- Ofwat
- CCW
- Drinking Water Inspectorate
- Environment Agency
- Water UK supplier checker
Built by Right First Time UK
We believe in transparency, accountability and making public information easier to access.
Disclaimer
This site is independent and is not affiliated with, endorsed by, or operated by GOV.UK, Ofwat, CCW, the Drinking Water Inspectorate, the Environment Agency, Water UK or any UK public body. Always check original official sources.