Find Your MP
Contact when:
- Benefits or DWP problems
- Government departments are not responding
- NHS, housing or immigration issues
They can:
- Contact departments
- Escalate complaints
- Raise issues in Parliament
Start With the Right Place
Find the right person, organisation or public service first time. Use this guide to understand who to contact, when to contact them, and what they may be able to do.
Important: If someone is in immediate danger, call 999. For urgent medical help that is not life-threatening, use NHS 111.
🏛️ Representatives & Government
Find Your Councillor
Contact when:
- Council housing issues
- Bins, roads, planning or lighting
- Local social care concerns
They can:
- Raise issues with the council
- Support local residents
- Request investigations
Find a Minister
Contact when:
- A national policy is causing harm
- You are campaigning for change
- The issue relates to a department
They can:
- Review policy concerns
- Respond through departments
- Consider public interest issues
Find a Lord
Contact when:
- Support is needed for a campaign
- You have concerns about legislation
- You want an issue raised nationally
They can:
- Ask government questions
- Raise debates
- Support campaigns
🏠 Housing & Homelessness
Local Council Housing Team
Contact when:
- You are homeless or at risk
- You need emergency housing
- You need help with council housing
They can:
- Assess your housing need
- Provide housing advice
- Offer temporary accommodation
Housing Ombudsman
Contact when:
- Your social landlord ignores repairs
- Your complaint has not been resolved
- You received poor landlord service
They can:
- Investigate complaints
- Order compensation
- Require landlords to act
Shelter
Contact when:
- You are facing eviction
- You are homeless or at risk
- You need housing rights advice
They can:
- Provide housing advice
- Explain your rights
- Help with homelessness issues
💷 Benefits & DWP
DWP
Contact when:
- Universal Credit problems
- PIP, ESA or pension issues
- Payments are wrong or delayed
They can:
- Review claims
- Process payments
- Respond to benefit complaints
Jobcentre Plus
Contact when:
- You need employment support
- You have Universal Credit commitments
- You need appointment help
Independent Case Examiner
Contact when:
- DWP complaint process is exhausted
- You received poor DWP service
- Your complaint remains unresolved
They can:
- Investigate independently
- Recommend action
- Recommend compensation
🏥 NHS & Health
Find a GP
Use when:
- You need routine medical care
- You need prescriptions
- You need referrals
- You need to register with a GP
NHS Complaints
Use when:
- You are unhappy with NHS care
- Appointments or treatment failed
- You want answers or an apology
Care Quality Commission
Contact when:
- You are concerned about unsafe care
- A care home, GP or hospital is failing
- You want to report poor standards
PHSO Ombudsman
Contact when:
- NHS complaint remains unresolved
- A government body complaint is exhausted
They can:
- Investigate independently
- Recommend apologies or compensation
👨👩👧 Social Care
Adult Social Care
Care needs, support at home, safeguarding.
Find Your CouncilChildren’s Services
Child protection, family support, SEND.
Find Your CouncilSocial Care Ombudsman
Council or social care complaints unresolved.
Open LGSCO🎓 Education
School or College
Bullying, behaviour, attendance, learning support.
Local Authority Education Team
SEND, admissions and transport problems.
Find Your CouncilOfsted
Serious safeguarding or standards concerns.
Open Ofsted⚖️ Police & Justice
Police
Crime, threats, anti-social behaviour and safety.
Open Police.ukPolice & Crime Commissioner
Policing priorities and community safety.
Find Your PCCIOPC
Serious police misconduct complaints.
Open IOPCCourts & Tribunals
Court details, hearings and tribunals.
Find a Court or Tribunal💡 Consumer, Utilities & Data Rights
Citizens Advice
General advice, debt, housing and benefits.
Open Citizens AdviceFinancial Ombudsman
Bank, lender or insurer complaints.
Open Financial OmbudsmanEnergy Ombudsman
Energy supplier complaints unresolved.
Open Energy OmbudsmanICO
Data breaches, GDPR and subject access requests.
Open ICO🤝 Community & Financial Support
Food Banks
Emergency food and local support.
Find a Food BankTurn2Us
Grants, benefits checks and financial help.
Open Turn2usStepChange
Debt problems and debt plans.
Open StepChangeNational Debtline
Free debt advice and budgeting.
Open National Debtline🚨 Emergency & Crisis Support
999
Immediate danger, serious crime, fire or medical emergency.
NHS 111
Urgent medical help that is not life-threatening.
Open NHS 111Samaritans
Emotional distress or feeling overwhelmed.
Open SamaritansVictim Support
Support after crime.
Open Victim Support❓ Not Sure Who To Contact?
Use this quick guide to help point you in the right direction.
| Your Issue | Contact First | If Not Resolved |
|---|---|---|
| Housing repairs | Your landlord | Housing Ombudsman |
| Homelessness | Local Council Housing Team | Your Councillor or MP |
| Benefits problem | DWP | MP or Independent Case Examiner |
| NHS complaint | NHS service or NHS Trust | Parliamentary and Health Service Ombudsman |
| School issue | School or college | Local Authority or Ofsted |
| Council complaint | Local Council | Local Government & Social Care Ombudsman |
| Police complaint | Police force | IOPC |
| Debt problems | Citizens Advice or StepChange | Financial Ombudsman if it is about a financial firm |
| Data breach or GDPR issue | The organisation involved | Information Commissioner’s Office |
Information only: Always check the official organisation's current website for full eligibility rules, complaint processes, deadlines and contact routes.