Adult Digital Skills

Email, online forms, workplace technology, digital safety, AI awareness and free essential digital qualifications

About this guide

Email, online forms, workplace technology, digital safety, AI awareness and free essential digital qualifications

RIGHT FIRST TIME UK • ADULT LEARNING

Email, online forms, workplace technology, digital safety, AI awareness and free essential digital qualifications

Digital skills now affect work, education, banking, communication and access to many public services. Adults can start at beginner level and build confidence gradually without needing to become technical experts.

What Digital Learning Can Cover

Everyday use

  • Email
  • Video calls
  • Online forms
  • Files and folders
  • Using apps

Work skills

  • Word processing
  • Spreadsheets
  • Online meetings
  • Job applications
  • Cloud tools

Safe use

  • Passwords
  • Scam awareness
  • Privacy
  • Checking information
  • AI awareness

Free Digital Qualifications in England

Eligible adults aged 19 or over can be fully funded for Essential Digital Skills Qualifications or Digital Functional Skills Qualifications up to Level 1 when they meet the residency rules and are assessed as having digital skills below Level 1.

Ask for an initial assessment. A provider can identify your starting level and whether the legal entitlement applies.

Free & Supported Learning

Learn My Way

Free online learning designed to help people develop basic digital confidence and practical internet skills.

Good Things Foundation

Supports digital inclusion and community-based help for people who are digitally excluded.

Digital Safety Basics

Protect accounts

  • Use strong, unique passwords
  • Turn on two-step verification where available
  • Do not share verification codes
  • Be cautious with unexpected links

Check information

  • Check the website address
  • Be cautious with urgent payment requests
  • Verify unusual messages independently
  • Do not assume AI-generated material is accurate

Accessibility

Digital learning should not assume everyone can use the same device, text size, input method or software. Ask about assistive technology, accessible materials, keyboard-only access, screen readers, captions and other reasonable adjustments where relevant.

Right First Time UK Information Notice

Right First Time UK provides general public information, awareness resources and signposting. We are not a college, university, training provider, government body, student finance provider, law firm or regulated legal advice service.

Funding, eligibility, qualifications and complaint routes can change and differ across the UK. Check current information with the relevant provider or official body before making educational or financial decisions.